FinCrime Operations Training Specialist - Reporting

Wise Payments; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A global technology company is seeking a Training Specialist in Kuala Lumpur to design and deliver effective training programs. The ideal candidate has 1-3 years of experience in training or L&D within FinTech or financial services, strong communication skills, and the ability to develop learning solutions that drive performance. This role involves onboarding new employees and using data to assess training effectiveness, contributing to a collaborative team environment.

Benefits

Diverse and inclusive work environment

Opportunities for career growth

Qualifications

• 1-3 years in training or L&D, preferably in FinTech or financial services.
• Proven record of designing effective learning solutions.
• Experience in facilitating training sessions, both virtual and in-person.

Responsibilities

• Design and deliver engaging learning solutions and upskilling programs.
• Onboard new employees with role-specific knowledge and tools.
• Use data-driven insights to assess training effectiveness.

Skills

Strong verbal and written communication skills

Analytical skills

Project management

Experience with Learning Management Systems

Instructional design frameworks

Tools

Articulate

Absorb

Job description

FinCrime Operations Training Specialist - Reporting

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

Our Financial Crime Operations team in Kuala Lumpur (focused on SAR/STR/SMR reporting) ensures smooth, accurate, compliant, and customer-first delivery every day. We’re looking for a Training Specialist who can onboard new joiners, uplift skills across existing teams, and help us scale by creating clear, effective, and engaging learning experiences.

At Wise, you will work closely with global teams across Europe, the Americas, and Asia, gaining firsthand exposure to international financial crime frameworks, processes, and regulations. It’s an incredible opportunity to expand your expertise beyond Malaysia and learn how different markets approach financial crime risk management and compliance.

Role Overview

As a Training Specialist, you will design, deliver, and continuously improve training programs for new hires and current agents across Operations. You will build high-quality training materials, run interactive sessions, and partner closely with team leads to identify skill gaps and ensure our people are always equipped to perform. This role is ideal for someone who thrives in a fast-paced environment, communicates with clarity, and can ship fast without compromising quality.

Key Responsibilities

• Design and deliver engaging learning solutions, cross-training initiatives, and upskilling programs in various formats (e-learning, facilitator-led sessions, etc).
• Onboard new employees by providing role-specific knowledge, tools, and process understanding.
• Own the end-to-end training process, from discovery to content creation, stakeholder collaboration, data analysis, and reporting.
• Collaborate with stakeholders, team leads, and subject matter experts to ensure learning initiatives address key business challenges.
• Use data-driven insights to measure training effectiveness and continuously optimise learning solutions.
• Explore and implement innovative learning solutions to enhance engagement and knowledge retention, impacting the key team goals and deliverables.
• Communicate clearly and confidently across teams, ensuring alignment and smooth knowledge transfer.
• Stay up-to-date on financial crime regulations, regional best practices, and connected reporting requirements. Have a good understanding of different customer types, country risks, and typologies across multiple regions.
• Safeguard sensitive information, ensuring all reports and documentation are handled with the highest level of confidentiality and integrity.
• Participate in training and upskilling sessions and remain knowledgeable about emerging trends and tools in financial crime detection.
• Maintain productive and professional working relationships with colleagues, contributing to a positive and collaborative team environment.

Qualifications

• 1-3 years of experience in training, L&D, operations enablement or a similar role (FinTech or financial services preferred).
• Strong verbal and written communication skills in English with the ability to simplify complex concepts.
• Proven experience in designing, developing, and implementing effective learning solutions that address business needs and drive performance.
• Strong understanding of instructional design frameworks and facilitation principles.
• Comfortable facilitating live sessions (virtual and in-person) with confidence and structure.
• Experience with Learning Management Systems (LMS) and digital learning tools (e.g., Articulate, Absorb or others is a plus).
• Experience in project management, able to plan and execute multiple learning initiatives concurrently.
• Strong analytical skills with the ability to define success metrics and interpret learning and operational data to inform design decisions and measure program effectiveness.
• Proficient in conducting learning needs assessments at both organisational and individual levels.
• Detail-oriented, organised, and able to manage multiple tasks, timelines, and resources simultaneously.
• Proactive, independent, punctual, and willing to get things done.
• Strong process understanding and documentation skills.
• Ability to work cross-functionally with Operations, QA, Compliance, and product teams.
• Ability to work effectively under tight deadlines and manage multiple priorities with precision and accuracy.
• Ethical integrity: a strong understanding of the importance of confidentiality and the ethical considerations in financial crime investigations.

Additional Information

We build money without borders—without judgement or prejudice. We believe teams are strongest when they are diverse, equitable and inclusive.

We celebrate our differences and ensure every Wiser feels respected, empowered to contribute to our mission and able to progress in their careers.

Want to learn what it’s like to work at Wise? Visit Wise.Jobs.

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