FinCrime Operations Senior Lead - Sanctions

Wise Payments; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global technology company is seeking a FinCrime Operations Senior Lead in Kuala Lumpur to lead and develop an Operations Team. The role involves overseeing team performance, managing service delivery, and maintaining relationships with various departments. Candidates should have 3-5 years of leadership experience in operations, preferably in financial crime, and possess strong communication and project management skills. This position offers a competitive starting salary and various benefits including flexible working options.

Benefits

Starting salary: MYR 14,000

Company Restricted Stock Units

Flexible working options

6 weeks of paid sabbatical after 4 years

Qualifications

• 3-5 years experience leading an Operations Team, preferably within Financial Crime.
• Great communicator both verbal and written.
• Proven track record of taking ownership and being a strong team player.

Responsibilities

• Lead 6 Team Leads and 60 Sanctions Agents.
• Manage service delivery ensuring customer queries are not left waiting.
• Own demand and capacity planning for your team.

Skills

Leadership

Communication

Project Management

Analytical Skills

Team Accountability

Job description

FinCrime Operations Senior Lead - Sanctions

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

Job Description

Your mission: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking. We are looking for an experienced and hands-on Operations Manager to lead our growing Operations Team.

Here's how you'll be contributing to the team

• Lead 6 Team Leads and 60 Sanctions Agents
• Coach, develop and performance manage the team to drive a high performance culture
• Hiring new staff as you build out your team
• Own demand and capacity planning for your team ensuring we have enough staff to support our customers
• Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
• Take ownership of issues and incidents
• Proactively monitor process controls to ensure consistent performance and investigate any irregularities
• Maintain strong relationships with Product, Analytics, Engineering and Compliance
• Become a subject matter expert for processes and tooling

Qualifications

About you

• 3-5 years experience leading an Operations Team, preferably within Financial Crime
• Great communicator both verbal and written
• Experience setting targets and holding your team accountable to them
• Proven track record of taking ownership and being a strong team player
• Good understanding and ability to analyse, forecast and move the team's metrics
• Ability to work collaboratively within a complex organisation across cultures, geographies, and disciplines
• Project management and organisational skills with the ability to handle multiple projects
• Travel flexibility as needed

Some extra skills that would be awesome:

• Experience in Sanctions
• Additional language skills in one or more jurisdictions where Wise operates

Additional Information

What do we offer:

• Starting salary: MYR 14,000
• Company Restricted Stock Units
• Numerous great benefits in our KL office

Key benefits:

• Flexible working — remote options and flexibility to balance life and work
• Paid annual leave, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

Wise is an inclusive, international team that values diversity and equal opportunities. We celebrate differences and strive to make all team members feel respected and empowered to contribute to our mission.

If you want to find out more about what it's like to work at Wise, visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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