Field Service VII (Smart Solution)

Vertiv Co; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading power and cooling solutions provider is looking for a Smart Solution Field Service Engineer in Petaling Jaya, Malaysia. This role involves providing on-site technical support, installation, and maintenance of smart solutions. Ideal candidates will have a degree in engineering, at least 2 years of related experience, and strong problem-solving skills. Opportunities for career growth and training are offered.

Benefits

Career growth opportunities

Training and certifications

Work with cutting-edge solutions

Qualifications

• 2+ years of experience in field service or technical support.
• Strong knowledge of UPS systems and modular data centers.
• Ability to read and interpret technical drawings and schematics.

Responsibilities

• Perform on-site installation and commissioning of Smart Solutions equipment.
• Diagnose and resolve hardware and software issues.
• Conduct routine inspections to ensure system reliability.

Skills

Problem-solving skills

Technical support

Independent work

Communication skills

Education

Bachelor's degree in Electrical, Electronic, or Mechanical Engineering

Diploma in a related field

Tools

Firmware configuration

DCIM software

Job description

Position Summary:

The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem-solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Key Responsibilities:

1. Installation & Commissioning

   • Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.
   • Ensure proper integration of power, cooling, and IT infrastructure.
   • Conduct system performance tests and ensure functionality as per specifications.

2. Technical Support & Troubleshooting

   • Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.
   • Provide remote and on-site technical assistance to customers.
   • Perform root cause analysis to prevent recurring issues.

3. Preventive & Corrective Maintenance

   • Conduct routine inspections and servicing to ensure system reliability.
   • Replace faulty components and perform firmware/software upgrades.
   • Maintain detailed service reports and maintenance records.

4. Customer Training & Support

   • Educate customers on best practices for system operation and maintenance.
   • Provide guidance on optimizing power and cooling efficiency.

5. Emergency Response & On-Call Support

   • Provide 24/7 support for critical system failures and downtime events.
   • Ensure rapid response to minimize service disruptions.

6. Compliance & Documentation

   • Ensure all service activities comply with safety, industry, and regulatory standards.
   • Maintain accurate technical documentation, reports, and service logs.

7. Continuous Improvement & Feedback

   • Provide feedback to the engineering and product teams to improve Smart Solutions.
   • Participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements:

• Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
• 2+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem-solving skills and the ability to work independently under pressure.
• Willingness to travel and work on-site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Preferred Qualifications:

• Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
• Hands‑on experience with DCIM (Data Center Infrastructure Management) software.
• Knowledge of IoT‑enabled smart solutions and remote monitoring tools.

Why Join Vertiv?

• Work with cutting‑edge smart infrastructure solutions in a dynamic industry.
• Opportunity for career growth, training, and certifications.
• Be part of a global team ensuring the reliability of critical power and cooling systems.
• This role is ideal for engineers passionate about field service, smart solutions, and mission‑critical infrastructure.