Field Service Engineer

Dover; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading product identification solutions provider is seeking a Field Service Engineer in Kuala Lumpur, Malaysia. In this role, you will perform on-site installations, maintenance, and repairs, ensuring customer satisfaction through technical support. The ideal candidate will have a diploma in engineering and 2-5 years of field service experience. Strong communication and problem-solving skills are essential. Benefits include growth opportunities, bonuses, and comprehensive medical coverage.

Benefits

Growth opportunities

Annual wage supplement

Bonus scheme

Medical insurance

Employee assistance program

Qualifications

• Minimum 2 years of field service experience in industrial equipment.
• Ability to demonstrate logical thinking to troubleshoot effectively.
• Must possess a valid driving license.

Responsibilities

• Provide technical service and installation of products.
• Conduct training and technical advice for customers.
• Monitor repairs and suggest product improvements.
• Perform regular maintenance and customer visits.

Skills

Technical knowledge

Customer relationship management

Analytical and problem-solving skills

Organizational skills

Communication skills

Education

Diploma in Mechanical, Electrical or Electronic Engineering

Job description

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems.

Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand.

We offer the most complete range of market-leading marking and coding systems along with software, services, and consumable solutions so you can streamline all your printing needs from one supplier.

The Role

The Field Service Engineer is responsible for performing on‑site installation, maintenance, service repair and support for Markem‑Imaje products and services.

What you will do:

• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on‑site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and performance regular customers visits.
• Monitors and adheres to field service policies, procedures and technical standards.
• Recommend spare needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

What you need to have:

• Good technical knowledge and skills on the Company’s products and services.
• Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
• Good organizational skills and ability to set priorities and manage time effectively.
• Good level of customer relationship management skills.
• Good communication, analytical, critical thinking and problem‑solving skills.
• Customer‑oriented, personable and a team player.
• Minimum Diploma in Mechanical, Electrical or Electronic Engineering.
• 2 to 5 years of field service experience in medium industrial or commercial equipment.
• Must possess a driving license.

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

What we offer:

• Growth opportunities within international environment
• Annual wage supplement (AWS)
• Bonus scheme
• Performance based yearly merit increase
• Annual leave
• Medical leave
• Other leaves (Paternity leave, maternity leave, compassionate leave, marriage leave, examination leave)
• Medical Insurance
• Executive health screening
• Employee assistance program (EAP)
• Fixed transport allowance
• Mileage claim

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, age and genetic information.