Field IT Support Specialist - End-User Computing

TECEZE; Nilai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT service firm is seeking a Field IT Support professional in Nilai, Malaysia. This position requires 3 to 4 years of experience in IT Service Management, mainly focusing on End User Computing and Deskside support services. Candidates should possess strong troubleshooting skills, knowledge of desktop support technologies, and experience in managing asset inventory. Candidates must demonstrate excellent communication skills and be customer service-focused. The contract duration is 12 months, extendable.

Qualifications

• 3 to 4 years of experience in IT Service Management operations.
• Ability to assemble and re-seat components like RAM, SSD.
• Experience in OS installation and troubleshooting.

Responsibilities

• Manage IT Service Management operations in End User Computing.
• Troubleshoot desktop support technology areas and infrastructure components.
• Ensure all workstations are updated with latest Anti-Virus and patches.

Skills

IT Service Management

Desktop Support

Troubleshooting

Customer service

English communication

ITIL Service Management

Tools

SCCM

Ivanti

Intune

Job description

A leading IT service firm is seeking a Field IT Support professional in Nilai, Malaysia. This position requires 3 to 4 years of experience in IT Service Management, mainly focusing on End User Computing and Deskside support services. Candidates should possess strong troubleshooting skills, knowledge of desktop support technologies, and experience in managing asset inventory. Candidates must demonstrate excellent communication skills and be customer service-focused. The contract duration is 12 months, extendable.