F&B Captain

AccorHotel; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Sepang, Malaysia, is seeking an experienced F&B Captain to ensure exceptional dining experiences while leading the service team. Candidates should possess at least an SPM or Diploma in Hotel Management and have a minimum of 2 years of experience in restaurant or banquet operations. This role involves greeting guests, managing logistics, and maintaining high service standards. Join a dynamic team to help shape guest experiences in a vibrant hospitality environment.

Benefits

Exclusive benefits

Career growth opportunities

Supportive team environment

Qualifications

• Minimum 2 years working experience as F&B Captain.
• Possess discipline and self-motivation.
• Maintain good personal hygiene and appearance.

Responsibilities

• Greet and interact with guests, addressing inquiries efficiently.
• Manage staff schedules and handle operational logistics.
• Maintain inventory and report needs for supplies.

Skills

Guest interaction

Operational logistics

Inventory management

Education

SPM / Diploma in Hotel Management

Job description

Join us at Accor, where life pulses with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseof meaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality is a work of heart, Join us and become a Heartist®.

Job Description

We are seeking an experienced and dynamic F&B Captain to join our team in Sepang, Malaysia. As an F&B Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and motivating our service team.

• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professional
• Proper handling of cashier, ensure that all bills were correctly charged and appropriate changereturn to guest, for any cash paymentmade by guest. For creditcard, e-wallet, on-line payment,ensuresthatcorrectamount entered, and all bills must be posted, closed immediately in POS uponguest’spayment received.
• Ensure consistent high-level service and maintain customer satisfaction
• Manage staff schedules and handle operational logistics
• Liaise between the kitchen and service areas to ensure smooth operations
• Address and resolve guest complaints and concerns efficiently
• Maintain inventory and report needs for supplies and equipment
• Train new team members and conduct regular team meetings
• Implement and monitor health and safety protocols
• Assist the F&B Supervisor as required
• Contribute to the development and implementation of service improvement initiative
• Ensures thatworking areas, furnishings and equipment arewell-maintained to a high standard of cleanliness, proper functionality, safe to use and zero faulty.
• Ensures that par levels ofguest’soperating supplies,f&bstockaremaintainedandmaking sure item’s availability.
• Ensures that all maintenance defects areimmediatelyreported to thedepartmentalmanagersand beingfollowed-upwithEngineeringDepartment.
• Works in conjunctionwithinthe guidance of departmentmanager’s,inchanges and ideas on operation’s best practice.
• Capableto attendguestfeedback/complaintsorcomplimentand if necessary, refer them toSupervisor/Department’s Manager on-dutyfor corrective action to be taken or service recovery to be taken withinimmediate based on case.

Qualifications

Candidate mustpossessat leastSPM /DiplomaHotel Management/Catering & events

Minimum 2 years working experiencesasF&B Captain inRestaurant, Banquet operations, In-Room Dining

Discipline and self-motivated

Good personal hygiene and neat appearance

Additional Information

Inspired Place for inspiring People

Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.