Export Logistic Customer Service Executive

Focus Chemical; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading chemical company in Malaysia is seeking an Export Logistic Customer Service Executive to manage daily export shipments and ensure smooth operations. The ideal candidate will have 2-3 years of experience with Letters of Credit and hold a diploma or degree in a relevant field. Proficiency in Mandarin and English is essential for serving Mandarin-speaking customers. This role requires coordination with various departments to ensure on-time deliveries while managing customer inquiries and payments.

Qualifications

• Minimum 2 to 3 years working experience with LC, Letter of Credit (is a must).
• Possess at least diploma or bachelor degree in relevant field.
• Possess basic logistic knowledge is preferable.
• Good command of both oral & written in English and Mandarin (is a must).

Responsibilities

• Handle daily operation tasks for export shipments.
• Preparation of shipping documents & sample arrangement.
• Monitor shipment status and provide timely updates to customers.
• Work closely with customers & suppliers/forwarder for operation planning.
• Attend customer orders, enquiries and complaints.
• Manage payment from customers.
• Coordinate with various departments for timely delivery.
• Responsible for team performance on order execution.

Skills

Experience with LC, Letter of Credit

Good command of English

Good command of Mandarin

Basic logistic knowledge

Education

Diploma or bachelor's degree in relevant field

Job description

Export Logistic Customer Service Executive

• Handle daily operation tasks for export shipments
• Preparation of shipping documents & sample arrangement
• Monitor shipment status and provide timely updates to customers
• Work closely with customers & suppliers/forwarder to ensure smooth operation planning
• Attend customer orders, enquiries and complaints
• Managing the payment from customer
• Coordinate with warehouse, logistic, purchasing and sales departments as well as other departments to ensure on time delivery of orders
• Responsible for team performance on timely and accurate execution of orders and ensure on time in full deliveries according to agreed term of sales

Qualifications

• Minimum 2 to 3 years working experience with LC, Letter of Credit (is a must)
• Possess at least diploma or bachelor degree in relevant field
• Possess basic logistic knowledge is preferable
• Good command of both oral & written in English and Mandarin (is a must). "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

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