EXP Finance APSSC_Specialist Billing

DHL; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a Service Delivery professional to manage incidents related to global systems. You will be the first point of contact, perform troubleshooting, and collaborate with teams to enhance billing processes. The ideal candidate will have at least 3 years of experience in finance and possess strong analytical and communication skills. This role supports innovative improvements and requires attention to detail and a results-oriented mindset.

Qualifications

• Minimum 3 years experience in a finance environment, preferably in a similar position.
• Ability to communicate effectively and handle confidential information.
• Self-motivated with high attention to detail.

Responsibilities

• Serve as the first point of contact for incidents related to Global systems.
• Perform basic troubleshooting using predefined procedures.
• Conduct training and knowledge transfers to team members.

Skills

Problem-solving skills

Analytical skills

Microsoft Windows & Excel

Communication in English

Results-oriented

Assertive

Self-motivated

Innovative

Prioritization and multi-tasking

Power BI/Query/Automate

Job description

Service Delivery

• Initial triage & serve as the first point of contact to gather initial information about an incident related to Global systems & processes, especially Billing, assess its impact & urgency
• Performs basic troubleshooting to attempt to resolve incidents using predefined procedures, knowledge base articles
• Handles system rules maintenance, configuration update according to ticket & work Instructions/SOP
• Performs Scheduled maintenance/reporting activities & monitoring spikes in volumes through checklists & dashboards
• Proactively define initiatives that contribute to yield and improves the quality and efficiency of billing, including the reduction of manual processes. Also to proactively propose innovative solutions for improvement
• Conduct quality review and verification as per global SOPs, network policies and required controls CRISP and external audit controls)
• Recommend and provide user support with regards to setting up/process improvement testing and implementing systems and processes.
• Independently conduct business analysis and trends in support of steering Billing quality and efficiency and is knowledgeable in the usage of data from various systems to deliver a comprehensive analysis
• Collaborate with all Billing Managers, Team Leaders and Associates and support them in ensuring operational targets, compliance and continuous service excellence.
• Conduct training and knowledge transfers to the team members and other stakeholders
• Stimulate & drive the improvement of processes in Billing Operation, in order to contribute to increased efficiency, completeness and quality of the operation
• Propose innovative solutions for sustainable improvement
• Prepare Billing reporting with the respective data analysis

Process

• Collaborate with the development team to understand project requirements and develop comprehensive test plans.
• Design and execute test cases to identify software defects and ensure that all features are thoroughly tested.
• Perform functional, regression, integration, and performance testing.
• Identify and document test scenarios, test data, and expected results.
• Clearly communicate bug reports to the development team, providing detailed steps to reproduce the issue.
• Prepare and present test summary reports to stakeholders, highlighting key findings and recommendations.
• Collaborate with the team to continuously improve testing processes and methodologies.
• Collaborate effectively with cross-functional teams, including developers, product owners, and project managers to ensure a shared understanding of testing requirements and objectives.
• Execute CRISP controls
• Maintain and Analyze Billing Dashboards

Required Competencies

• Problem-solving skills: with the ability to assess the impact of change requests and make informed decisions.
• Analytical: Ability to get a complete overview of the project, program and portfolio with the ability to distinguish between various projects and processes within these elements
• Experience in Advance Microsoft Windows & Excel as an end user.
• Proficient in written and spoken communication in English
• Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
• Assertive: Ability to actively participate in tactical discussions with stakeholders and challenge the effective status quo in a constructive manner
• Self-motivated and highly organized with a high level of attention to detail. Minimum 3 years experience in a finance environment, preferably in a similar position and SSC environment
• Energetic, enthusiastic, team player.
• Able to manage deadlines.
• Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
• Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
• Big picture thinking, able to understand implications, and mitigate complications.
• Experience in Power BI/Query/Automate, Data analysis and Reporting is a plus.
• High level of integrity and discretion in handling confidential information
• Strong presentational, interpersonal, and intercultural skills: Able to perform training and present the information effectively.