Executive / Senior Executive, Technology

Berjaya Starbucks Coffee Company Sdn Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading coffee company in Kuala Lumpur seeks an Executive / Senior Executive in Technology. This role involves configuring and maintaining POS systems, coordinating with vendors for IT-related issues, and ensuring timely resolution of requests. The ideal candidate will have a diploma or degree in Computer Science and preferably some IT experience in retail. Strong communication skills and a customer-first approach are essential. The company encourages fresh graduates to apply, with travel expectations as necessary.

Qualifications

• Preferably 0-5 years of IT experience in retail or F&B.
• Fresh graduates are welcome to apply.
• Strong sense of responsibility and attention to detail.

Responsibilities

• Configure and maintain POS menus, discounts, and promotions.
• Monitor and track pending issues to ensure timely closure.
• Coordinate with vendors to resolve IT-related issues.

Skills

Communication skills

Problem-solving skills

Understanding of POS systems

Ability to work independently

Education

Diploma/Degree in Computer Science or equivalent

Tools

Networking skills (TCP/IP, VPN, Wi-Fi)

Job description

Executive / Senior Executive, Technology

Responsibilities and essential job functions include but are not limited to the following:

• Configure and maintain POS menus, discounts and promotions.
• Coordinate with vendors to ensure timely resolution of issues reported by stores, including POS, network and other IT‑related matters.
• Monitor, track, and follow up on all pending issues to ensure closure within agreed timelines.
• Support and coordinate the resolution of mobile app related issues.
• Liaise with developers for bug fixing, updates, and feature requests.
• Monitor app performance and provide feedback to improve stability and usability.
• Manage hardware assets including PCs, laptops, printers, POS terminals, tablets, routers, etc.
• Participate in IT‑related projects, including new outlet setup, system upgrades and digitalization initiatives.
• Coordinate with cross‑functional teams and vendors for project execution.
• Perform other ad‑hoc duties when required.

Requirements

• Preferably a Diploma/Degree in Computer Science or equivalent.
• 0‑5 years of IT experience (depending on level), preferably in retail or F&B. Fresh graduates are welcome to apply.
• Having an understanding of POS systems workflow is an advantage.
• Networking (TCP/IP, VPN, Wi‑Fi, routers/switches) is an advantage.
• Good communication and problem‑solving skills.
• Ability to work independently.
• Strong sense of responsibility and attention to detail.
• Willing to travel to outlets when required.

Core Competencies

• Puts the Customer First – Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience.
• Works Well With Others – Listens and communicates well with others within and outside of Starbucks. Creates a team environment that is positive and productive.
• Leads Courageously – Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.
• Develops Continuously – Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.
• Achieves Results – Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

All Starbucks Job Descriptions are confidential and proprietary, and are to be handled in accordance with the Starbucks Standards of Business Conduct. Accordingly, job descriptions cannot be shared with individuals outside of the company without the written permission of the director of Compensation, Starbucks Coffee Company.