Executive / Senior Executive Due Diligence Compliance

t Service (M) Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for a professional to handle customer calls and emails, ensuring excellent service. The ideal candidate will have at least 2-3 years of experience in collections and knowledge of banking operations. Skills in MS Office and strong communication abilities in English and Bahasa Malaysia are required. Join a dynamic team that values planning and execution under pressure.

Qualifications

• Minimum 2 to 3 years working experience in collection or related field.
• Knowledge of credit management or operations of banking/financial institutions preferred.

Responsibilities

• Answer and follow up on customer calls and emails.
• Assist Unit Head with operation planning and customer queries.
• Manage customer accounts and daily activities as set by Management.
• Update customer information in the system.
• Handle inbound and outbound calls efficiently.

Skills

PC skills

Negotiation skills

Communication skills in English

Communication skills in Bahasa Malaysia

Planning and execution skills

Time management

Education

SPM or Diploma or Degree

Tools

MS Office applications

Job description

Responsibilities

• To answer and follow up customer phone calls and emails, responding to customers’ queries and concerns pertaining to Due Diligence related matters.
• To assist Unit Head and above on operation planning, handling calling activities and complaint, administration and any operation related matter.
• To provide professional customer support and excellent customer service.
• To manage customer accounts / calling activities set by Management on daily / monthly / yearly basis.
• To call customer to obtain latest customer information (i.e. address), perform verification and update in system accordingly.
• To communicate with various departments for customer profile maintenance, resolve customers’ queries and problem.
• To handle Inbound or outbound calls efficiently, courteously and professionally.
• To report staff performance on daily / weekly / monthly basis, prepare Due Diligence report and highlight exception cases.
• To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
• To conduct UAT and perform any ad-hoc task / matters assign by Management.

Qualifications

• SPM or Diploma or Degree holder or professional qualification in relevant disciplines.
• Minimum 2 to 3 years working experience in collection in general or any related field.
• Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.

Knowledges, Skills and Abilities required

• Good PC skills and proficient in MS Office applications.
• Good negotiation, communication and writing skills in both English and Bahasa Malaysia
• Excellent planning and execution, time management and ability make decision in critical situation.
• High team spirit and ability make decisions in critical situation and resolve customer issue in timely manner.
• Able to support, work under pressure, handle operation with minimum supervision and manage stress.
• Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.