Executive - Sales Support

KLN Logistics (M) Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Subang Jaya is seeking a Customer & Sales Support professional. Responsibilities include responding to customer inquiries, managing client data, and coordinating with partners. Candidates should have experience in logistics or supply chain, be fluent in English and Mandarin, and possess strong organizational skills. This role requires attention to detail and proficiency in CRM systems and MS Office to ensure efficient operations.

Qualifications

• Experience in customer service or sales support within logistics or supply chain.
• Fluent in English and Mandarin, experience working with Chinese customers.
• High accuracy in data entry, quoting, and tracking tasks.

Responsibilities

• Respond to inquiries and provide logistics solutions.
• Liaise between sales, operations, and external partners.
• Prepare quotes and commercial documentation.

Skills

Customer service

Sales support

Fluent in English

Fluent in Mandarin

Attention to detail

Organizational skills

CRM proficiency

Proficiency with MS Office

Tools

CRM systems

Ticketing systems

Tariff tools

MS Office

Job description

Responsibilities

• Customer & Sales Support: Respond to sales team/customer inquiries, provide logistics solutions, process orders, track shipments, manage client data, and follow up on quotes/deliveries.
• Coordination: Act as liaison between sales, operations, and external partners (carriers, agents) for smooth execution.
• Documentation & Reporting: Prepare quotes, commercial docs (contracts), job instructions, cost summaries, and sales reports.
• Problem Solving: Handle customer complaints, escalations, and resolve delivery/service issues promptly.
• Data Management: Maintain sales databases, update tariffs, monitor metrics, and ensure data accuracy.

Essential Skills & Qualifications

• Experience: Customer service or sales support in logistics, freight forwarding, or supply chain.
• Communication: Fluent in English and Mandarin, with experience liaising with customers in China.
• Attention to Detail: High accuracy in data entry, quoting, and tracking.
• Organization: Ability to manage multiple tasks, workloads, and meet deadlines.
• Technical: Proficiency with CRM, ticketing systems, tariff tools, and MS Office.