Executive, Retail (Business Development) - Kuala Terengganu

Ninja Van; Kuala Terengganu; On-site; MYR 40,000 - 60,000; Full time

Job summary

A logistics company in Kuala Terengganu is seeking a Partner Relationship Manager to identify and evaluate potential partners, conduct trainings, and maintain strong relationships within a designated region. The role necessitates excellent communication and negotiation skills while provides ongoing partner support and fosters collaboration between partners and internal teams. Ideal candidates will have experience in relationship management and a strong ability to enhance partner satisfaction and retention.

Qualifications

• Proven experience in relationship management and partner engagement.
• Strong negotiation and communication skills.
• Ability to conduct training and onboarding effectively.

Responsibilities

• Identify and evaluate potential partners within the designated region.
• Serve as the primary liaison for partners, ensuring their needs are met.
• Provide ongoing training and support to enhance partner capabilities.
• Facilitate communication and collaboration between partners and internal teams.

Job description

• Identify and evaluate potential ASN and RPN within the assigned region.
• Initiate and negotiate partnership agreements, ensuring alignment with company objectives and guidelines.
• Conduct thorough onboarding sessions with new partners, providing training and guidance on products, processes, and systems.
• Collaborate with cross-functional teams to ensure a smooth transition and integration of new partners into the company's ecosystem.

Relationship Management

• Serve as the primary point of contact for ASN and RPN, building and maintaining strong relationships.
• Conduct regular check-ins and visits to partners, addressing their needs, concerns, and providing necessary support.
• Actively engage with partners to identify opportunities for growth, address challenges, and foster collaboration.
• Develop and implement strategies to enhance partner satisfaction, retention, and loyalty.

Training and Support

• Provide ongoing training and support to ASN and RPN, ensuring their understanding of products, sales techniques, and operational processes.
• Conduct product knowledge sessions, sales training workshops, and other relevant training programs.
• Serve as a resource person for partners, addressing inquiries, resolving issues, and providing guidance on day-to-day operations.

Communication and Collaboration

• Facilitate effective communication and collaboration between ASN, RPN, and internal teams.
• Relay important information, updates, and initiatives from the company to partners and vice versa.
• Coordinate cross-functional efforts between partners and internal teams, ensuring smooth operations and project execution.
• Act as a bridge between partners and the company, advocating partner needs, and providing feedback to internal stakeholders.