Executive, Regulatory and Compliance (MCMC Perlis State Office)

Malaysian Communications and Multimedia Commission; Perlis; On-site; MYR 200,000 - 250,000; Full time

Job summary

A regulatory authority is looking for an Executive for Regulatory and Compliance to manage enforcement activities and ensure compliance with the SOP. The ideal candidate should have a Bachelor's degree in Telecommunication or Law, along with 1-3 years of experience in managing complaints. This role offers opportunities for professional growth and participation in public awareness programs in Perlis, Malaysia.

Benefits

Annual Leave

Medical

SOCSO

Personal Accident

Qualifications

• Bachelor's Degree in a relevant field is required.
• 1 to 3 years of experience in managing complaints is preferred.
• Knowledge of laws and regulatory requirements.

Responsibilities

• Facilitate and conduct enforcement and investigations activities.
• Assist in conducting preliminary information gathering.
• Ensure evidence collection follows SOPs.

Skills

Project Management

Business Continuity Management

Networking

Interpersonal Skills

Critical Thinking

Decision Making

Education

Bachelor's Degree in Telecommunication or Law

Job description

Executive, Regulatory and Compliance (MCMC Perlis State Office)

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Responsible for facilitating and executing the operation of The Regulatory & Compliance Unit activities to ensure all activities related to enforcement, compliance, complaint handling and regulatory functions of MCMC as well as ad hoc tasks, are well managed in compliance with all the SOP.

Job Responsibilities

• Facilitate and conduct enforcement and investigations activities;
• Assist in conducting and coordinating preliminary information gathering based on the statement from the complainant, suspect or witness;
• Assist in enforcement actions that include issuing statutory and penalty notices and assisting in preparing any prosecution as part of the enforcement process;
• Ensure the evidence collection and preservation follow the SOPs and provision of the law;
• Facilitate and provide details enforcement activities, reports and conclude task assignments, including those ad hoc tasks assigned in line with the SOP;
• Execute all monitoring activities and ensure total compliance by all licensees and the general public in the State, e.g. unlicensed NFP;
• Assist in gathering local intelligence significant for future/planned enforcement activities;
• Effectively address and resolve the complaints/reported cases in line with SOP;
• Facilitate and conduct consumer awareness programmes for stakeholders (public and government agencies);
• Providing technical assistance and managing appropriate recommendations to address and resolve identified issues to other law enforcement agencies and engage in inter‑agency collaboration efforts;
• Reviewing policy/legal related papers and documents pertaining to the Communications and Multimedia Act 1998 (Act 588) [AKM 1998] to ensure compliance, accuracy, and alignment with regulatory requirements;

Qualification and Work Experience

• Candidate must possess at least a Bachelor's Degree in preferably Telecommunication or Law or Legal background;
• Possess 1 to 3 years of experience in managing complaints;
• Laws and Regulatory requirements;
• Project Management;
• Business Continuity Management;
• Quality Standards & Assurance;
• Impact & Influence;
• Networking;Interpersonal Skills;
• Strategic Thinking;
• Critical Thinking;
• Decision Making;
• Candidate must be willing to work in Perlis.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Are you willing to undergo a pre-employment background check?
• How many years' experience do you have as a Complaint Handler?
• How many years' experience do you have as an Enforcement Officer?
• How many years' experience do you have as a compliance officer?
• Are you willing to relocate for this role?

Perks and benefits Annual Leave, Medical, SOCSO & Personal Accident