Executive, Quality Assurance & Operation

Singapore Telecommunications; Malacca City; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading telecommunications company in Malacca City is seeking a Quality Assurance & Operations Executive to support testing activities. You will execute manual test cases across various customer journeys, support regression testing, and validate operational flows. The ideal candidate holds a Diploma or Degree in IT/Computer Science, has at least 2 years of software testing experience, and is familiar with tools like JIRA. This role offers opportunities for career growth in a dynamic environment.

Qualifications

• Minimum 2 years of experience in software testing or telecommunications product testing.
• Familiarity with test lifecycle processes and structured QA methodologies.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Execute manual test cases across customer journeys.
• Support regression testing for BAU deployments and hotfix releases.
• Monitor and validate operational flows.

Skills

Software testing

Time management

Written and verbal communication

Defect management tools (JIRA or ALM)

Basic automation testing knowledge

Education

Diploma or Degree in Information Technology/Computer Science

Tools

JIRA

ALM

Job description

Be a part of something BIG!

The Quality Assurance & Operations Executive required to support testing activities under Digital Operations streams. This function focus on manual test execution and incident/ order flow validation, driving a scalable and efficient delivery model.

Make an Impact by

• Execute manual test cases across customer journeys (login, payment, subscription, billing, CRM updates)
• Support regression testing for BAU deployments and hotfix releases
• Monitor and validate operational flows (e.g., order stuck cases, fulfilment, payment completion)
• Perform sanity checks and assist in root cause analysis
• Log and track defects using tools such as JIRA or ALM
• Conduct retesting and confirm defect resolution post-fixCreate and maintain test accounts, billing setups, and fulfilment simulations
• Coordinate test data readiness with backend teams
• Provide daily updates on test execution and incident monitoring
• Recommend enhancements to improve testing efficiency and accuracy
• Remain flexible to adapt responsibilities as required by project and business priorities

Skills for Success:

• Graduate in Diploma or Degree in Information Technology /Computer Science
• Minimum 2 years of experience in software testing or telecommunications products testing
• Familiarwith test lifecycle processes and structured QA methodologies
• Basic understanding in automation testing or scripting is required
• Experience in defect management tools for e.d. JIRA or ALM
• Strong written and verbal communication skills for collaboration
• Ability to manage time effectively and handle multiple prioritie
• Off-hours support may be required for critical deployments or urgent incidents.

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