Executive, Passenger Ticketing & Sales

The East Coast Rail Link (ECRL); Kuantan; On-site; MYR 150,000 - 200,000; Full time

Job summary

A transportation company in Kuantan, Pahang is seeking a candidate for a role in ticketing operations. The ideal applicant will possess a Bachelor’s Degree in Marketing or Business and have 2–3 years of experience in customer service. Responsibilities include handling reservations and customer inquiries, ensuring adherence to service standards, and providing a pleasant customer experience. Candidates must be proficient in computer-based ticketing systems and possess strong communication skills.

Qualifications

• Minimum 2-3 years of experience in ticketing, front-office, or customer service.
• Pleasant personality and good communication skills.
• Proficient in computer-based ticketing or reservation systems.

Responsibilities

• Handle day-to-day ticketing operations including reservations, payment, and customer inquiries.
• Assist in ticket issuance, refunds, and passenger travel support.
• Provide front-line service to ensure smooth ticketing transactions and excellent customer experience.
• Ensure adherence to company policies, service standards, and safety compliance.

Skills

Communication skills

Attention to detail

Customer service

Education

Bachelor’s Degree in Marketing, Business or related field

Tools

Computer-based ticketing or reservation systems

Job description

The East Coast Rail Link (ECRL) – Kuantan, Pahang

Requirements

• Bachelor’s Degree in Marketing, Business, or related field.
• Minimum 2–3 years of experience in ticketing, front-office, or customer service.
• Proficient in computer-based ticketing or reservation systems.
• Pleasant personality, good communication skills, and attention to detail.

Responsibilities

• Handle day-to-day ticketing operations, including reservations, payment, and customer inquiries.
• Assist in ticket issuance, refunds, and passenger travel support.
• Provide front-line service to ensure smooth ticketing transactions and excellent customer experience.
• Ensure adherence to company policies, service standards, and safety compliance.

Benefits

• All applications must be submitted directly through ECRL’s official website or other official communication channels as designated by the company. ECRL shall not be held liable for any claims, losses, or damages arising from dealings with unauthorized parties.