Executive, Operations

Apex Equity Holdings Berhad; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial services company based in Malaysia is seeking a candidate for a Client Onboarding role. Responsibilities include managing the onboarding process for new clients, ensuring compliance with regulatory standards, and overseeing trade settlements for both local and foreign markets. Ideal candidates will have a Bachelor's degree in Business Administration or Finance, alongside 2-3 years of relevant experience in client onboarding and institutional settlements. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 2-3 years of experience in client onboarding and institutional settlement.
• Strong knowledge of corporate action functions and cross-border trade settlement.
• Familiarity with regulatory frameworks related to stock broking operations.

Responsibilities

• Manage the end-to-end onboarding process for new clients.
• Implement and oversee data verification processes.
• Handle trade settlements for institutional clients and derivatives products.
• Collaborate with senior executives on strategic initiatives.

Skills

Client relationship management

Trade settlement processes

Communication skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Finance, or a related field

Job description

Client Onboarding

• Manage the end-to-end onboarding process for new clients on both Bursa Depository system and internal Backoffice system, ensuring all required documentation is collected and verified in compliance with internal policies and regulatory standards.
• Manage onboarding client due diligence and/or enhance client due diligence.
• Act as a primary point of contact for remisier/dealer during the onboarding process, providing support and guidance as needed.

Data Integrity Oversight

• Implement a rigorous process to cross‑check and verify data entered by Data Entry Specialists for accuracy and completeness.
• Conduct regular audits to ensure that client information and transactions are accurately recorded and comply with regulatory standards.

Corporate Action Processing

• Manage and oversee all aspects of corporate actions, including rights issue, bonus issue, share split, treasury share, notice of expiry of warrants, capital reduction, consolidation of shares, conversion, dividend, dividend reinvestment, capital repayment, general offer, proxy form, procurement fees, placement shares, book building, share registration and deposition (foreign shares), and outward and inward transfer of securities (foreign shares).
• Notify related departments of important announcements on company website and trading platform (e.g., shares consolidation).
• Handle private placements.
• Monitor corporate announcements from Bursa website and foreign exchange websites.
• Monitor the settlement of payments derived from corporate actions and ensure the accuracy of portfolio maintained in custody records; monitor the movement and security of assets to safeguard against loss or fraud.
• Ensure that corporate action events are processed accurately and in compliance with regulatory/industry standards in a timely manner.

Local & Foreign Institutional Settlement

• Oversee and manage the trade settlement process for institutional clients, including trades in both the local and foreign markets.
• Ensure that all trades are settled accurately and in compliance with relevant local and international regulations.
• Handle the specific requirements and complexities of cross‑border trade settlement, including different market regulations and time zones.
• Collaborate with international counterparties, depositories, and custodians to facilitate cross‑border settlements.
• Reconcile trade details, confirmations, and settlements with counterparties and clients, ensuring consistency and accuracy for both local and foreign transactions.
• Resolve discrepancies or issues efficiently.
• Handle quarterly BNM reporting on foreign stock portfolio.

Retail Settlement

• Assist in Bursa depository functions such as transfers of securities and updating of e-dividend/e-statement.
• Assist in onboarding process for new clients in derivatives products.
• Monitor the settlement of all derivatives products.
• Handle the receipts and withdrawal requests for derivatives clients.
• Prepare statements according to the client’s reporting requirements.

Derivatives Operations

• Assist in onboarding process for new clients in derivatives products.
• Monitor the settlement of all derivatives products.
• Handle the receipts and withdrawal requests for derivatives clients.
• Prepare statements according to the client’s reporting requirements.

Strategic Planning and Coordination

• Collaborate with senior executives to define and execute strategic initiatives, ensuring alignment with organizational goals and industry best practices.
• Monitor and report on key performance indicators, providing insights and recommendations for continuous improvement.

Cross‑Functional Collaboration

• Liaise with internal departments, including Compliance and Customer Services, to ensure a smooth handover of client accounts post‑onboarding.
• Address and resolve any discrepancies or issues related to client data or documentation.

Documentation and Record Keeping

• Maintain organized records and documentation related to corporate actions and custody activities.
• Ensure documentation is readily accessible for audit and reporting purposes.
• Work closely with team members to ensure that departmental goals are achieved efficiently.
• Foster a culture of continuous improvement, accountability, and high performance within the department.
• Work closely with internal departments and external stakeholders, including clearinghouses, depositories, custodians, and international regulatory bodies, to ensure smooth trade settlements for both local and foreign markets.

Compliance and Risk Management

• Ensure all activities adhere to Bursa Malaysia’s rules, regulatory requirements, and internal policies.
• Collaborate in identifying and mitigating risks related to corporate action processing and custody.

Job Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum of 2‑3 years of experience in client onboarding, data entry, institutional settlement, with a focus on both local and cross‑border trade settlement, corporate action function, and related roles within the financial services industry.
• Strong knowledge of trade settlement processes, including familiarity with international regulations and market practices.
• Effective communication and client relationship management skills.
• Strong understanding of stock broking operations, regulatory frameworks, and industry best practices.
• Excellent communication, organizational, and problem‑solving skills.