Executive, Membership Department (Helpdesk & Publication Operations)

Malaysian Institute of Accountants; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading professional body in Malaysia is looking for a proactive Executive to join the Helpdesk & Publication Operations Unit. The role involves managing stock, invoicing, and providing member support, along with other departmental tasks. Ideal candidates should have a relevant Bachelor's degree and at least one year of experience in administration. Strong command of English and proficiency in Microsoft Office are essential. This position offers a dynamic work environment in Kuala Lumpur.

Qualifications

• Must have a Bachelor's Degree in a relevant field.
• Minimum 1 year of working experience in administration or related fields.

Responsibilities

• Manage publication stock and inventory control.
• Attend to general enquiries efficiently.
• Provide excellent service to members at the front desk.
• Support departmental administrative tasks and initiatives.

Skills

Strong command of written and spoken English

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Well-organised and good at time management

Excellent communication and interpersonal skills

Basic knowledge of invoicing and payment tracking

Strong data entry and record management skills

Good coordination and follow‑up skills

Education

Bachelor’s Degree in Accounting, Business Studies, Administration, Management, Marketing or equivalent

Job description

Executive, Membership Department (Helpdesk & Publication Operations)

Malaysian Institute of Accountants – Kuala Lumpur, Kuala Lumpur

We are looking for a proactive and detail-oriented Executive to join our Helpdesk & Publication Operations Unit under the Membership Department. This role plays an important part in supporting the administrative and operational functions, including stock management, invoicing, and member support services. The ideal candidate will also assist in other membership activities and operations.

Key Responsibilities

• Manage publication stock, sales records, invoicing, and inventory control.
• Handle Budget Booklet order processes and coordinate their distribution.
• Attend to general enquiries received via MMIS and ensure timely responses.
• Support the membership team in application processing and annual subscriptions collection.
• Assist in MIA surveys, Resource Centre operations (book cataloguing, shelving, and loans), and book loan administration.
• Manage job postings on the AccountingJobs portal.
• Provide excellent service to members and stakeholders, especially at the front desk.
• Support departmental administrative tasks and special initiatives, including but not limited to membership awareness and recruitment initiatives.

Requirements

Education

• Bachelor’s Degree in Accounting, Business Studies, Administration, Management, Marketing or equivalent

Skills

• Strong command of written and spoken English.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Well‑organised and good at time management.
• Excellent communication and interpersonal skills.
• Basic knowledge of invoicing, payment tracking, and simple reconciliation processes.
• Strong data entry and record management skills with a high level of accuracy.
• Good coordination and follow‑up skills to ensure timely completion of tasks.

Experience

• Minimum 1 year of working experience in administration, business, marketing support, or in any field.

Personality & Attributes

• A team player with a positive attitude.
• Able to work independently under tight deadlines.
• Proactive, resourceful, and committed to delivering quality work.
• Detail‑oriented with a strong focus on accuracy and compliance.
• Service‑oriented, able to handle enquiries and complaints professionally.
• Comfortable working with systems and adaptable to new processes.
• Demonstrates integrity and discretion in handling confidential information.