Executive Lounge Guest Services Agent (Pre-Opening)

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global hospitality leader is seeking a Guest Service Agent for the Executive Lounge in Shah Alam. The ideal candidate will ensure the satisfaction of executive guests by providing excellent service and support throughout their stay. Responsibilities include processing check-ins/outs, welcoming guests, and maintaining high standards of hospitality. Previous front office experience is essential, along with a passion for exceptional guest service. Join us and contribute to a renowned brand committed to unique guest experiences.

Qualifications

• Experience in the hotel, leisure or retail sector.
• Strong communication skills.
• A passion for delivering exceptional service.

Responsibilities

• Welcome executive Guests and handle enquiries efficiently.
• Process check-ins and check-outs accurately.
• Ensure high standards of Guest supplies and amenities.
• Stay informed about hotel services and events.
• Project a professional manner emphasizing hospitality.
• Comply with security and safety regulations.
• Complete tasks as instructed by supervisors.

Skills

Previous Front Office experience

Calm, efficient and organised

Excellent personal presentation

Exceptional Guest service

Job description

A global hospitality leader is seeking a Guest Service Agent for the Executive Lounge in Shah Alam. The ideal candidate will ensure the satisfaction of executive guests by providing excellent service and support throughout their stay. Responsibilities include processing check-ins/outs, welcoming guests, and maintaining high standards of hospitality. Previous front office experience is essential, along with a passion for exceptional guest service. Join us and contribute to a renowned brand committed to unique guest experiences.