Executive, Key Account Management (FMCG-CVS)

DKSH; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading company in market expansion is seeking an Executive in Key Account Management, based in Selangor, Malaysia. The role involves managing operating expenditures, providing business insights, and developing relationships with stakeholders in the FMCG industry. The ideal candidate will have at least 2 years of relevant experience and a strong understanding of market dynamics, coupled with effective negotiation and communication skills. Fluency in the local language and ideally English is required, with a preference for candidates who can converse in Mandarin.

Qualifications

• Minimum 2 years of related FMCG Key Account Management working experience.
• Demonstrate advanced knowledge of FMCG industry/market/competitors/customers.
• Fluency in local language and ideally English, both written and spoken.

Responsibilities

• Support superior in managing day-to-day operating expenditures.
• Provide inputs to customers' business plans based on analysis.
• Develop effective relationships with external stakeholders.

Skills

Negotiation skills

Communication skills

Knowledge of FMCG industry

Relationship management

Analytical skills

Education

Professional certificates or Diploma or Degree in Sales/Marketing

Tools

Excel

Word

PowerPoint

Job description

Executive, Key Account Management (FMCG‑CVS)

Support superior in managing day‑to‑day operating expenditures against operating budgets to ensure efficient usage of resources

Provide inputs to customers' business plans based on “post analysis” which could include integrating Nielsen data, business intelligence data and point of sale information

Report and communicate key performance indicator achievements on projected sales and profitability targets by customers

Collect and analyze customer business performance data (e.g. shipment sales, public agency data and point of sale) and make recommendations to utilize the business opportunities

Research and report on market/competitor/customer data and other relevant data to provide insights and support for negotiation processes

Stay connected to the source of data providers. Ensure data collection cycles for analysis occur within the timelines provided

Evaluate promotional plans (pre- and post-) with supporting qualitative commentary and their impact on customer and brand strategies

Generate daily reports covering in-store and distribution center inventory, price compensation, promotional items, etc.

Analyze the business processes and performance data (e.g. customer feedback, external surveys, distribution center data, etc.) Recommend improvement opportunities to close any gaps

Develop effective relationships with external stakeholders (e.g. data providers and contacts) throughout the customers' organizations in order to gather relevant data for analysis

Work closely with the cross‑functional teams (e.g. Trade Marketing, Retail and Supply Chain Management) to ensure efficient and effective execution

Requirements:

Professional certificates, Diploma, or Degree in Sales/Marketing or related fields

Minimum 2 year(s) of related FMCG Key Account Management working experience

Guide team to ensure effective delivery of team’s goals

Drive learning and development of team in the area of Key Account Management and DKSH behavior to achieve team/function goals

Drive self‑learning and improvement in the area of Key Account Management and DKSH behavior as part of continuous learning

Demonstrate advanced knowledge and understanding of FMCG industry/market/competitors/customers

Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods

Demonstrate general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding

Demonstrate strong negotiation and communications skills

Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Demonstrate fluency in local language and ideally in English, both written and spoken. Able to converse in Mandarin is an added advantage.

Consumer Good's experience with Groceries Retailers is highly desirable