Executive IT Support Engineer – EUC & VIP Services

PerkinElmer; Gelang Patah; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology firm is seeking an IT Support Specialist to ensure effective IT operations in Malaysia. This role demands at least 5 years of experience in IT support, proficiency in ServiceNow, and strong troubleshooting capabilities across various IT domains. The successful candidate will manage asset lifecycles, support executive users, and ensure compliance with IT policies. The company promotes a diverse environment and offers equal opportunity for all applicants.

Qualifications

• Minimum 5+ years of hands-on IT support experience in a corporate environment.
• Ability to independently diagnose and resolve issues while maintaining ticket ownership.
• Good understanding of IT asset lifecycle and compliance expectations.

Responsibilities

• Responsible for operation and maintenance of IT support services across Malaysia.
• Provide Smart Hands support for all global IT towers as required.
• Own end-to-end ticket management using ServiceNow.

Skills

Troubleshooting EUC

Windows OS

M365

ServiceNow proficiency

Active Directory

Customer service orientation

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

ServiceNow

Endpoint Management tools (Intune, SCCM, JAMF)

Job description

A global technology firm is seeking an IT Support Specialist to ensure effective IT operations in Malaysia. This role demands at least 5 years of experience in IT support, proficiency in ServiceNow, and strong troubleshooting capabilities across various IT domains. The successful candidate will manage asset lifecycles, support executive users, and ensure compliance with IT policies. The company promotes a diverse environment and offers equal opportunity for all applicants.