Executive Field Sales (FMCG - Penang)

DKSH; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

A leading market expansion services provider in Penang, Malaysia is seeking a Sales Executive to achieve sales targets for assigned territories. The role requires strong communication and negotiation skills, alongside a diploma or professional qualification in Business Studies, Marketing, or Economics. The candidate will be responsible for executing sales activities, managing customer relationships, and improving sales processes. Fluency in the local language and preferably in English is required for this position.

Responsibilities

• Support superiors in managing operating expenditures against budgets.
• Implement plans to achieve sales targets for assigned territories.
• Track progress against key performance indicators and sales plans.
• Execute sales activities including product introductions and marketing displays.
• Prepare quotations, delivery, and commercial terms as per policies.
• Report competitor activities via competition reports.
• Record sales data for tracking, maintain customer data in CRM.
• Execute continuous improvement activities to enhance sales processes.
• Maintain a customer complaints log and resolve customer issues.
• Respond to customer orders and inform about promotions and products.
• Work with stakeholders for timely product delivery and relationship development.

Skills

Basic knowledge of the industry/market/competitors/customers

Strong selling skills

Strong communication skills

Negotiation skills

Basic research and analytical skills

Proficient in Excel

Proficient in Word

Proficient in PowerPoint

Fluent in local language

Fluent in English

Education

Diploma or professional qualification in Business Studies/Marketing/Economics

Job description

Overview

Sell products/services to achieve sales targets for assigned businesses/territories and overall business objectives.

Key Responsibilities

• Support superior in managing day‑to‑day operating expenditures against operating budgets to ensure efficient usage of resources.
• Implement action plans (e.g. make regular calls/visits, take orders, etc.) to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set‑ups and in‑store merchandising.
• Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies.
• Report on the activities and products of competitors via inputs to the competition reports.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. Track and collect payments from customers.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery of products. Support internal stakeholders in relationship development with key customers.

Qualifications & Skills

• Demonstrate basic knowledge and understanding of the industry/market/competitors/customers.
• Demonstrate basic knowledge in assigned territories/products/services and strong selling skills.
• Demonstrate strong communication and negotiation skills.
• Demonstrate basic research and analytical skills.
• Demonstrate proficiencies in office productivity tools (e.g., Excel, Word and PowerPoint).
• Demonstrate fluency in local language and ideally in English, both written and spoken.

Education

Diploma or professional qualification in Business Studies/Marketing/Economics or a related discipline.