Executive, Customer Service/Telemarketers

Different Technologies Pty Ltd.; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An innovative company is seeking a dedicated Telesales and Customer Service professional to join their dynamic team. This role involves engaging with customers, setting up appointments, and providing exceptional service in the automotive sector. The ideal candidate will possess strong communication and negotiation skills, thrive in a fast-paced environment, and contribute to high levels of customer satisfaction. Join a forward-thinking organization that values integrity and offers opportunities for growth in a vibrant workplace.

Qualifications

• Proven experience in customer support or telesales.
• Ability to work in a fast-paced environment with a sales-oriented mindset.

Responsibilities

• Perform outbound calls based on leads and handle inquiries.
• Support customers with account registration and bookings.
• Deliver high customer satisfaction and maintain records.

Skills

Communication Skills

Negotiation Skills

Customer Support Experience

Sales Orientation

Education

SPM/Diploma/Degree

Tools

CARSOME CRM

CARSOME Telesales Tools

WhatsApp

Job description

About You

CARSOME is on the hunt for a talented and experienced Telesales and Customer Service (B2C) professional. We need a self-motivated individual with strong communication and negotiation skills. Your duties include identifying potential customers and setting up Free Test Drive appointments or Video Car Tours.

Your Day-To-Day

• Perform outbound calls based on leads assigned by Team Leads via CARSOME’s CRM system & handle leads via CARSOME WhatsApp platform.
• Attend to customer inquiries by providing accurate information regarding CARSOME’s used car business, products, and service offerings.
• Support customers in account registration, test drive appointments, and car bookings.
• Proactively persuade customers to reschedule canceled appointments.
• Proactively inform customers of ongoing deals and promotions.
• Deliver a high level of customer satisfaction.
• Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using CARSOME Telesales tools.

Your Know-How

• Education: SPM/Diploma/Degree.
• Proven experience in Customer Support, Service, or Telesales.
• Able to work in a fast-paced environment with a positive, sales-oriented mindset.
• Candidate with high integrity and values. Prior professional experience in the automotive industry is preferred but not compulsory.
• Willing to work on alternate 6 days, including public holidays and weekends.
• Office location: The Ascent, Kelana Jaya.
• Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin skills are a plus.