Executive Cash Management Platform Client Servicing

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Customer Support Specialist. The role involves adhering to service standards, handling customer inquiries regarding Business Online Banking, and providing support for Cash Management products. Candidates should have a Diploma/Degree, 2+ years of experience in customer support, and proficiency in BM and English. Join a company focused on digital innovation and customer satisfaction.

Qualifications

• Malaysian citizen.
• Two years of experience providing customer support through email, social media, and live chat.

Responsibilities

• Ensure adherence to policies and performance measures.
• Handle customer data with care and compliance.
• Engage with corporate customers to address inquiries.
• Provide support for Cash Management products.
• Review and process service request forms.
• Address customer inquiries within SLAs.

Skills

Customer support

Native proficiency in BM and English

Proficiency with Microsoft Office

Education

Diploma / Degree in any discipline

Job description

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities And Accountabilities

Functional (job responsibilities)

• Ensures strict adherence to Hong Leong Bank Berhad's (HLBB) established policies, service standards, and performance measures.
• Handles confidential and sensitive customer data with judicious care, ensuring strict adherence to all applicable data protection regulations and compliance standards.
• Engages with Business Online Banking Corporate customers via email, and when necessary, through calls or Google Meet, to comprehensively understand inquiries, concerns, and requests pertaining to the Business Online Banking platform, thereby enabling the provision of tailored responses.
• Provides comprehensive guides, support, and solutions concerning Cash Management products to Business Online Banking Corporate customers, as well as to branches, business centers, and other relevant departments.
• Exercises strong decision-making skills in the review, evaluation, and processing of service request forms, with a focus on identifying incomplete or high-risk submissions to ensure proper resolution and escalation protocols are followed.
• Supports organizational transformation initiatives and contributes to maintaining high-quality service delivery by meticulously addressing all customer email inquiries and service requests within stipulated Service Level Agreements (SLAs).

Jobholder Requirements

• Malaysian citizen.

Education/Qualification

• Diploma / Degree in any discipline.

Experience/Requirements

• Two years and above experience providing customer support through email, social media, and live chat.
• Native proficiency in BM and English.
• Working proficiency with Microsoft Office applications.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

HLB Careers Link

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCaree

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.