Executive, Business Support

AFFIN Group; Johor Bahru; On-site; MYR 30,000 - 45,000; Full time

Job summary

A financial services company in Johor Bahru is seeking an experienced administrative professional to provide comprehensive support to its Business Centre. The role involves handling customer inquiries, ensuring compliance with regulations, and assisting in various business financing activities. The ideal candidate holds a Bachelor's degree and has 1-2 years of relevant experience, along with strong communication skills in both Bahasa Malaysia and English. Proficiency in Microsoft Office applications is essential.

Qualifications

• Bachelor's degree in a relevant field.
• 1-2 years of experience in administrative support, ideally in banking or finance.
• Strong command of Bahasa Malaysia and English.

Responsibilities

• Provide administrative support to the Business Centre.
• Handle customer inquiries and administrative matters.
• Ensure compliance with regulations and internal requirements.
• Coordinate with other departments as needed.

Skills

Administrative support

Customer service

Compliance management

Report preparation

Communication in Bahasa Malaysia

Communication in English

Microsoft Office proficiency

Education

Bachelor's Degree in Business Administration, Finance, Banking or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Purpose

To provide comprehensive administrative support to the Business Centre, ensuring smooth day-to-day operations, compliance with internal and regulatory requirements, and timely responses to internal and external stakeholders.

Job Responsibilities

• ADMINISTRATIVE FUNCTION
• Support the Business Centre in executing business financing activities and perform daily administrative tasks to support financial operations.
• CUSTOMER ENQUIRIES
• Handle daily administrative matters and respond promptly to customer inquiries.
• Act as the principal contact officer for administrative dealings with other departments and branches.
• COMPLIANCE SUPPORT
• Ensure adherence to compliance requirements, Business Continuity Plan (BCP), Risk Assessment, and Business Impact Analysis.
• Follow up on regular basis on ad hoc request such as filing, internal / external audit & regulatory reports.
• LIAISON ACROSS DEPARTMENTS & TEAMS
• Act as a liaison and contact point for coordination across departments and teams.
• FOLLOW-UPS WITH HEAD OFFICE ON CREDIT MATTERS AND REPORTING + CAM
• Follow up with Head Office departments on credit-related matters, including reporting and Credit Approval Memorandums (CAMs).
• Assist on administrative matters relating to data integrity.
• REPORT COMPILATION AND PREPARATION
• Prepare reports and complete assigned tasks in compliance with regulatory and internal requirements.
• SELF-DEVELOPMENT / ENHANCEMENT
• Contribute to personal development and support initiatives aimed at building leadership capabilities and talent development.
• AD HOC TASKS
• Undertake additional tasks and responsibilities as assigned by the Business Centre Manager or Division Head.

Job Requirements

• Bachelor's Degree in Business Administration, Finance, Banking or related field.
• At least 1-2 years of relevant working experience in administrative support, preferably within banking or financial services.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Basic business acumen and understanding of banking/financial industry operations.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and general office systems.