Event Coordinator

Accor; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Sepang, Malaysia, is looking for an enthusiastic Event Coordinator to join its dynamic team. Key responsibilities include planning and executing various events, coordinating details with clients, and providing on-site support. The ideal candidate should possess a diploma in Tourism or Hospitality and have a minimum of 3 years of experience in a similar role. Exceptional organizational skills and a strong customer service focus are essential. Flexibility for evening and weekend work may be required.

Qualifications

• 3+ years of experience in group, catering, and conference coordination.
• Excellent verbal and written communication skills in English.
• Strong organizational and time management skills.

Responsibilities

• Assist in planning and coordination of all event details.
• Serve as primary contact for clients during planning.
• Monitor event flow and service delivery.

Skills

Event coordination

Customer service

Communication skills

Problem-solving

Organizational skills

Education

Diploma in Tourism, Hospitality Management, or Events Management

Tools

MS Office Suite

Event management software

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We're looking for an enthusiastic and detail-oriented Event Coordinator to join our dynamic team in Sepang, Malaysia. As an Event Coordinator, you'll play a crucial role in planning, organizing, and executing a wide range of events, from corporate meetings to large-scale conferences and social functions. Your ability to juggle multiple tasks, communicate effectively, and deliver exceptional customer service will be key to success in this position.

• Assist in the planning and coordination of all event details, including venue selection, setup requirements, menus, audio-visual needs, and event timelines
• Serve as the primary point of contact for clients during the planning and pre-event stages, responding promptly to inquiries and requests
• Prepare and distribute detailed event documentation, including Banquet Event Orders (BEOs), function sheets, and event summaries
• Coordinate internal meetings with operations, F&B, and AV teams to ensure alignment on event requirements
• Conduct venue show rounds and help clients select appropriate spaces and packages
• Provide on-site support during events to ensure smooth operations and adherence to client expectations
• Monitor event flow, guest needs, and service delivery to maintain high-quality standards
• Resolve any issues promptly and effectively in collaboration with internal teams
• Prepare proposals, contracts, and event confirmations
• Maintain accurate event records in the event management system
• Track event payments, deposits, and billing details in coordination with the Finance department
• Assist with post-event follow-up, feedback collection, and reporting
• Build and maintain positive relationships with clients to enhance satisfaction and encourage repeat business

Qualifications

• Diploma in Tourism, Hospitality Management, or Events Management
• Minimum of 3 years of experience in group, catering, and conference coordination, or 1 year of experience in a similar capacity with a proven track record
• Excellent verbal and written communication skills in English
• Proficiency in MS Office suite, particularly Excel, Word, and PowerPoint
• Strong organizational and time management skills with the ability to multitask and prioritize effectively
• Demonstrated ability to work collaboratively in a fast-paced, customer-focused environment
• Creative problem-solving skills and attention to detail
• Flexibility to work evenings and weekends as required for event execution
• Experience with event management software is a plus
• Knowledge of local venues, vendors, and event regulations in Malaysia is preferred