EV CRM & Customer Relations Specialist

Harmony Auto; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a Customer Relations Executive to enhance customer satisfaction and manage leads effectively. The ideal candidate holds a Diploma/Certificate in Business Administration or a related field, is proficient in CRM systems, and possesses excellent communication skills in English, Bahasa Malaysia, and Mandarin. This role offers career growth opportunities within a dynamic team focused on sustainable mobility and a modern work environment.

Benefits

Attractive salary package

Performance-based incentives

Career growth opportunities

Supportive work environment

Qualifications

• Must hold a Diploma/Certificate in Business Administration, Marketing, or a related field.
• Proficient in MS Office Suite (Word & Excel) and willing to learn dealership-specific software.
• Excellent communication in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Maintain and manage customer data using CRM systems.
• Monitor all incoming leads and ensure timely follow-up.
• Conduct NPS briefings and follow-up on customer feedback.
• Prepare daily CRM reports to track performance.

Skills

CRM systems usage

Excellent communication skills

Detail-oriented

Data entry and record-keeping

Multitasking ability

Education

Diploma/Certificate in Business Administration or related field

Tools

MS Office Suite (Word & Excel)

Job description

A leading automotive company in Malaysia is seeking a Customer Relations Executive to enhance customer satisfaction and manage leads effectively. The ideal candidate holds a Diploma/Certificate in Business Administration or a related field, is proficient in CRM systems, and possesses excellent communication skills in English, Bahasa Malaysia, and Mandarin. This role offers career growth opportunities within a dynamic team focused on sustainable mobility and a modern work environment.