EUC Desktop Support Lead - SLA & Compliance Champion

Tech Staffing; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A technology staffing agency is seeking a Desktop Support Team Lead in Kuala Lumpur, Malaysia. This role involves managing the IT Leadership team's desktop services, leading the EUC team, and maintaining compliance with regulatory standards. Ideal candidates have a minimum of 6 years in desktop support within an ITIL environment and at least 3 years in a leadership position. The position emphasizes developing a supportive and inclusive culture while ensuring performance metrics are met.

Qualifications

• Minimum 6 years in desktop support in an ITIL-based environment.
• At least 3 years in a leadership role.
• Hands-on experience with device lifecycle and asset management.
• Coaching leadership style that develops people.

Responsibilities

• Support the IT Leadership team with overall management of desktop services.
• Lead the EUC team and manage stakeholder relationships.
• Oversee daily EUC operations ensuring SLA targets are met.
• Prepare weekly and monthly overviews of team performance.

Skills

Desktop support expertise

Leadership experience

Device lifecycle management

Coaching and development

Job description

A technology staffing agency is seeking a Desktop Support Team Lead in Kuala Lumpur, Malaysia. This role involves managing the IT Leadership team's desktop services, leading the EUC team, and maintaining compliance with regulatory standards. Ideal candidates have a minimum of 6 years in desktop support within an ITIL environment and at least 3 years in a leadership position. The position emphasizes developing a supportive and inclusive culture while ensuring performance metrics are met.