ERP Helpdesk Engineer | Mandarin Speaker

Eternity Recruitment; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking an ERP Helpdesk Engineer to provide first-line support for ERP systems and IT infrastructure in Kuala Lumpur. The role involves troubleshooting hardware, software, and network issues while collaborating with ERP consultants and IT engineers. Ideal candidates should have over 3 years of relevant experience, a Bachelor's degree in Computer Science, and strong problem-solving skills. The company offers a monthly performance bonus, training opportunities, and comprehensive benefits including annual leave.

Benefits

Monthly Performance Bonus

Training for skills and career growth

12 days Annual Leave

14 days Medical Leave

EPF, SOCSO & EIS

Maternity and Parental Leave

Opportunities for promotion

Qualifications

• 3+ years in Helpdesk, ERP Support, or similar IT role.
• Strong knowledge of Windows & macOS.
• Experience troubleshooting ERP systems, software, hardware, and networks.

Responsibilities

• Provide first-line support for ERP, hardware, software, and network issues.
• Respond to helpdesk tickets and service requests promptly.
• Install, configure, upgrade, and troubleshoot ERP clients and office software.

Skills

Helpdesk support

ERP Support

Windows knowledge

macOS knowledge

Networking skills

Problem-solving skills

Self-motivated

Time management

Education

Bachelor’s degree in Computer Science

Tools

IT ticketing tools

Remote desktop tools

Job description

We are looking for an ERP Helpdesk Engineer to join our client IT team.

In this role, you will provide first-line support for ERP systems and IT infrastructure, troubleshoot hardware, software, and network issues, and ensure smooth business operations. You’ll work closely with ERP consultants, IT engineers, and users to maintain a stable and secure IT environment.

Company Benefits & Coverage:

• Monthly Performance Bonus (bi-weekly distribution)
• Training for skills and career growth
• 12 days Annual Leave & 14 days Medical Leave
• EPF, SOCSO & EIS
• Maternity and Parental Leave
• Opportunities for promotion

What You Will Do:

• Provide first-line support for ERP, hardware, software, and network issues.
• Respond to helpdesk tickets and service requests promptly.
• Install, configure, upgrade, and troubleshoot ERP clients and office software.
• Maintain Windows & macOS systems, including updates, patching, and security.
• Support ERP user accounts, permissions, and access issues.
• Collaborate with network engineers to resolve connectivity issues.
• Document technical issues, solutions, and procedures in a knowledge base.
• Assist with IT asset management, tracking ERP-related hardware and software.

What We Are Looking For:

• 3+ years in Helpdesk, ERP Support, or similar IT role.
• Bachelor’s degree in Computer Science, Information Engineering, or related field.
• Strong knowledge of Windows & macOS.
• Experience troubleshooting ERP systems, software, hardware, and networks.
• Familiarity with IT ticketing and remote desktop tools.
• Basic networking knowledge (TCP/IP, DNS, VPN).
• Knowledge of Active Directory, Office 365, and business applications.
• Strong problem-solving skills, self-motivated, and able to work independently.
• Ability to prioritize tasks in a fast-paced environment.