Enterprise IT Support Engineer – Onsite & Remote SLA-Driven

TeamCloud Solution; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Selangor is seeking an IT Technical Support Engineer to provide technical assistance to enterprise users. Responsibilities include troubleshooting IT errors, managing service tickets, and performing server maintenance. Ideal candidates should have a degree in a relevant field, strong organizational and communication skills, and a background in helpdesk support. The role requires willingness to work shifts and the ability to interact professionally with diverse clients.

Qualifications

• Candidate must possess or currently pursuing a diploma or bachelor's degree in a relevant field.
• Has experience with SLA driven environments is preferred.
• Previous experience with remote support including troubleshooting and diagnosis is a plus.

Responsibilities

• Provide IT technical assistance to clients for products & services.
• Troubleshoot IT errors related to hosting services (Windows & Linux).
• Perform weekly & monthly server maintenance.

Skills

Strong organizational skills

Excellent communication skills

Helpdesk/service desk background

Remote support experience

Education

Diploma or Bachelor's Degree in Engineering Network/System/Database Admin

Tools

Helpdesk software

Technical troubleshooting tools

Job description

A technology solutions provider in Selangor is seeking an IT Technical Support Engineer to provide technical assistance to enterprise users. Responsibilities include troubleshooting IT errors, managing service tickets, and performing server maintenance. Ideal candidates should have a degree in a relevant field, strong organizational and communication skills, and a background in helpdesk support. The role requires willingness to work shifts and the ability to interact professionally with diverse clients.