English Customer Service (mandarin)

Agensi Pekerjaan JobScoper Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency seeks a customer service executive in Kuala Lumpur to handle guest inquiries and hospitality services. The ideal candidate will be fluent in Mandarin and English with good communication skills, customer-oriented attitude, and a willingness to work shifts. Responsibilities include assisting with bookings, responding to inquiries, and maintaining records in CRM systems. Competitive benefits include annual leave, training, and performance bonus.

Benefits

Annual Leave

EPF / SOCSO / PCB

Training Provided

Allowance Provided

Performance Bonus

5 Working Days

Flexible Working Hours

Qualifications

• Fluency in Mandarin and English, other languages a plus.
• Good communication skills, polite and customer-oriented.
• Previous experience in customer service or hospitality preferred.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Support bookings, reservations, and hospitality services.
• Maintain accurate records in CRM or ticketing systems.
• Collaborate with teams to resolve issues.

Skills

Fluency in Mandarin

Fluency in English

Communication skills

Customer-oriented attitude

Education

Fresh graduate welcome

Job description

Fluency in Mandarin + English plus possibly other languages is a plus.

Good communication skills (verbal & written), polite and pleasant personality, customer-oriented attitude.

Previous customer service / hospitality / retail / ticketing experience is often preferred (depending on role).

Willingness to work in shifts including weekends and public holidays.

Requirement

• Welcome Fresh-graduate.

• Fluency in Mandarin + English plus possibly other languages is a plus.

• Good communication skills (verbal & written), polite and pleasant personality, customer-oriented attitude.

• Previous customer service / hospitality / retail / ticketing experience is often preferred (depending on role).

• Willingness to work in shifts including weekends and public holidays.

Responsibility

• Handle inbound and outbound guest/customer enquiries via phone, email, chat, or other communication channels.

• Provide support for bookings, reservations, check-ins/check-outs, ticketing, and related hospitality services.

• Respond promptly and professionally to guest requests, complaints, or escalations.

• Maintain accurate records in CRM, ticketing, or booking systems.

• Collaborate with internal teams and client representatives to resolve issues and provide seamless guest experiences.

• Ensure adherence to client’s service standards and policies.

• Assist in VIP or high-priority guest handling as required.

• Provide feedback and suggestions for process improvements to enhance service quality.

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Allowance Provided
• Performance Bonus
• 5 Working Days
• Flexible Working Hours