Engineer I, Remote Care Operations

Abbott Laboratories; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare company in Penang is seeking an IT operations candidate responsible for managing operational tickets and supporting production environments. The ideal candidate should possess a Bachelor’s degree in a relevant field and ideally have 1-2 years of experience in site reliability engineering. Strong communication and problem-solving skills are essential for this fast-paced role, where graduates are encouraged to apply. The position requires physical presence at the workplace.

Qualifications

• Fresh graduates are encouraged to apply.
• At least 1-2 years working experience is a plus, especially in SRE.
• Familiarity with database, operating systems or middleware systems.

Responsibilities

• Manage daily operational tickets within SLA.
• Coordinate software and application deployments.
• Monitor and support production environments.
• Develop tools and automation for workflows.

Skills

Problem-solving

Communication skills

Software programming

Database knowledge

Networking concepts

Education

Bachelor’s Degree in Computer Engineering or related

Job description

Responsibilities

• Manages and resolve daily operational tickets within SLA to ensure smooth business continuity.
• Coordinates software and application deployments into various environments.
• Monitors and supports production environment
• Supports escalated issues from front-line technicians.
• Analyzes system performance and implement optimizations to improve efficiency to address the fast-evolving infrastructure.
• Develops tools and automation to improve workflows and processes.
• Manages access provisioning and enforce security best practices.
• Supports all Company initiatives, policies, operating procedures, processes.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Must be able to juggle priorities and multi-task in a fast-paced environment. Work can be routine and challenging both at the same time.
• This position requires physical presence at workplace.

Job Requirements

• Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines. Fresh graduates are encouraged to apply.
• Candidates with working experience with at least 1-2 years working experience is a plus, especially in SRE environment and familiar with database, operating systems or middleware systems.
• Good understanding of software programming, database knowledge, networking concepts, and cloud centric architectures & microservices provides an advantage.
• Systematic problem-solving approach, coupled with strong communication skills, in order to work closely with US and EU team and a sense of ownership and drive.
• Ability to handle multiple assignment and perform in a diverse cross-functional team environment