Elite Luxury Travel Advisor & Concierge

Talentcloud.ai; Petaling Jaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading travel consultancy is seeking a highly motivated Travel Advisor to serve high-net-worth, luxury customers. The ideal candidate should possess strong emotional intelligence and excellent communication skills in English and Malay. Responsibilities include making personalized travel arrangements, addressing customer complaints, achieving sales targets, and fostering excellent customer relationships. Candidates with a degree in Hospitality or at least 3 years of experience are preferred. Join a supportive team dedicated to exceptional customer experiences.

Qualifications

• Preferably at least 3 years of related working experience.
• Experience in serving high-net-worth, luxury customers is an advantage.
• Preferably an Executive specializing in Customer Service or equivalent.

Responsibilities

• Reach out to potential and existing customers to promote products.
• Offer tailored travel solutions and prioritize support.
• Make travel arrangements including hotels, flights, and transportation.
• Handle customer complaints promptly and professionally.
• Work closely with Team Lead to achieve sales targets.
• Strive to exceed customer expectations and achieve high NPS.

Skills

Good communication skills in English

Good communication skills in Malay

High degree of emotional intelligence

Ability to actively listen

Ability to think quickly

Education

Diploma / Advanced Diploma, Bachelor Degree or equivalent in Hospitality / Tourism / Hotel Management, Mass Communications

Job description

A leading travel consultancy is seeking a highly motivated Travel Advisor to serve high-net-worth, luxury customers. The ideal candidate should possess strong emotional intelligence and excellent communication skills in English and Malay. Responsibilities include making personalized travel arrangements, addressing customer complaints, achieving sales targets, and fostering excellent customer relationships. Candidates with a degree in Hospitality or at least 3 years of experience are preferred. Join a supportive team dedicated to exceptional customer experiences.