Elite Loyalty Experience Manager

Marriott Hotels Resorts; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading international hotel chain seeks a Loyalty Manager to enhance the experience for Elite members. This role involves managing the entire journey of Elite guests, ensuring high-quality service and satisfaction. The ideal candidate will spearhead initiatives in loyalty programs, support guest relations, and lead team members. A degree in Hospitality or Business Administration is preferred, along with experience in guest relations. This position offers full-time employment with growth opportunities in a vibrant workplace.

Qualifications

• 2 years’ experience in loyalty or guest relations required.
• 4-year degree in Hospitality preferred.

Responsibilities

• Manage Elite members' journeys from pre-arrival to post-stay.
• Coordinate daily operations to meet quality standards.
• Lead mentorship of team on loyalty program.

Skills

Guest relations

Loyalty program management

Customer service

Conflict resolution

Education

2-year degree in Hospitality or Business Administration

4-year degree in Hospitality or Business Administration

Job description

A leading international hotel chain seeks a Loyalty Manager to enhance the experience for Elite members. This role involves managing the entire journey of Elite guests, ensuring high-quality service and satisfaction. The ideal candidate will spearhead initiatives in loyalty programs, support guest relations, and lead team members. A degree in Hospitality or Business Administration is preferred, along with experience in guest relations. This position offers full-time employment with growth opportunities in a vibrant workplace.