Ecommerce Marketing & Customer Success Executive

Starpark Sdn. Bhd.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading ecommerce company in Selangor, Malaysia, is seeking an Ecommerce Marketing & Customer Success Executive. The ideal candidate will have a diploma or degree in relevant fields and skills in ecommerce platforms and basic marketing tools. Responsibilities include planning digital marketing initiatives, responding to customer inquiries, and managing order issues. The role offers a 5-day work week, flexible hours, and a friendly team culture, fostering growth in both ecommerce marketing and customer success.

Benefits

5-day work week

Flexible working hours

Performance-based incentives

Qualifications

• Customer-focused and patient with problem-solving mindset.
• Attention to detail and good time management.
• Comfortable using various ecommerce platforms.

Responsibilities

• Plan and execute basic digital marketing activities.
• Respond to customer enquiries via live chat and email.
• Handle order-related issues and monitor customer feedback.
• Support basic reporting on marketing and customer service KPIs.
• Assist with creating and updating product listings.

Skills

Ecommerce platforms

Basic marketing tools

Problem-solving

Time management

Strong communication skills in English and/or Mandarin

Education

Diploma or Degree in Marketing, Business, IT, Communications or related field

Tools

Social media ads manager

Email tools

Spreadsheets

Job description

Ecommerce Marketing & Customer Success Executive

Diploma or Degree in Marketing, Business, IT, Communications or related field (or equivalent experience)

Comfortable using ecommerce platforms, chat systems and basic marketing tools (social media ads manager, email tools, spreadsheets)

Customer-focused, patient and problem-solving mindset, with attention to detail and good time management

Strong communication skills in English and/or Mandarin

Requirement

Diploma or Degree in Marketing, Business, IT, Communications or related field (or equivalent experience)

Comfortable using ecommerce platforms, chat systems and basic marketing tools (social media ads manager, email tools, spreadsheets)

Customer-focused, patient and problem-solving mindset, with attention to detail and good time management

Strong communication skills in English and/or Mandarin

Responsibility

Plan and execute basic digital marketing activities, including social media posts, simple email campaigns and product promotions on platforms such as Shopify, Ebay, Amazon or similar.

Respond to customer enquiries via live chat, email, WhatsApp and marketplace messages, ensuring fast, accurate and polite responses.

Handle order-related issues such as product questions, order status, returns, refunds and warranty requests, following company policies.

Monitor customer feedback and reviews, flag recurring issues and work with the team to improve store content, FAQs and processes.

Support basic reporting on marketing and customer service KPIs (e.g. response time, rating, conversion rate, campaign results).

Assist with creating and updating product listings: images, descriptions, pricing, tags and SEO keywords to improve visibility and conversions.

Benefits

• 5-day work week and flexible working hours
• Opportunity to grow skills in both ecommerce marketing and customer success in a fast-moving IT retail environment
• Friendly team culture, training on tools and platforms, and performance-based incentives