E-commerce Support - Mandarin (Relocate to Johor)

TP; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking enthusiastic Customer Service Representatives (Mandarin-speaking) to provide exceptional service via email, live chat, and phone calls. You will be responsible for handling customer inquiries and ensuring a positive experience. Mandarin and English proficiency, strong communication skills, and the ability to work under pressure are essential. The role offers competitive salary, paid training, and opportunities for growth within the company.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

A supportive and diverse work environment

Opportunities to grow within the company

Qualifications

• Mandarin (spoken and written) proficiency is essential.
• Previous experience in customer service is an advantage; fresh graduates welcome.
• Ability to handle multiple tasks and work under pressure.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate solutions and assistance to customers.
• Document customer interactions and update records.

Skills

Proficiency in Mandarin

Proficiency in English

Strong communication skills

Problem-solving skills

Job description

Overview

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

Qualification

• Proficiency in Mandarin (spoken and written) and English
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply
• Strong communication and problem‑solving skills
• Ability to handle multiple tasks and work under pressure
• Flexibility to work on rotational shifts, including weekends and public holidays
• Based in Johor or willing to relocate

What We Off

• Competitive salary and benefits package
• Paid training and career development opportunities
• A supportive and diverse work environment
• Opportunities to grow within the company

Responsibilit

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner
• Provide accurate information, solutions, and assistance to customers
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism
• Document customer interactions and update records in the system
• Escalate complex issues to the relevant teams when necessary
• Work closely with team members and supervisors to achieve performance targets and service level agreements
• Maintain a positive and customer‑first attitude at all times