E-Commerce Sales Specialist

AGAATT; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company in Malaysia is seeking a motivated E-Commerce Sales Specialist. This role involves managing daily operations on various online marketplaces, driving sales through strategic initiatives, and ensuring effective customer service. Ideal candidates will have a Bachelor's degree and experience in e-commerce. Strong organizational, analytical, and communication skills are essential. The position requires collaboration across teams and adherence to KPIs, with reports generated for performance analysis.

Qualifications

• Proven experience in e-commerce, sales, or account management, preferably on platforms like Shopee, Lazada, or TikTok Shop.
• Strong organizational and multitasking skills in MS Office, especially Excel.
• Ability to work well under pressure to meet deadlines and KPIs.

Responsibilities

• Lead and manage the overall e-commerce business across online marketplaces like Shopee.
• Drive sales growth through effective marketplace strategies.
• Generate monthly and quarterly sales and inventory reports.

Skills

E-commerce management

Sales growth

Customer service

Data analysis

Negotiation

Education

Bachelor's degree in business, marketing, or related field

Tools

Microsoft Excel

PowerPoint

Word

MS Outlook

Job description

Job Description

We are looking for a motivated and result-oriented E-Commerce Sales Specialist. This individual will be reporting to the Managing Director and will be responsible for the Agaatt outlet store on Shopee & other marketplaces, overseeing and managing daily operations, customer service, marketing, deliveries, etc. This role requires strong interpersonal skills, a strategic mindset, and the ability to drive sales through effective channel management.

Role and Responsibilities

• Lead and manage the overall e-commerce business across online marketplaces like Shopee.
• Drive sales growth and improve product visibility and rankings through marketplace strategies.
• Create price books weekly, daily or as needed and keep the store prices updated daily with regular day price, offer day price, and mega sale price.
• Secure campaign slots and participate in promotional activities and KOLs.
• Negotiate deals and oversee operational improvements to maximize growth.
• Act as a liaison between the company and OEM brands, such as Dell, HP, Lenovo, and internal teams.
• Manage daily operations, including product listing (descriptions & creatives), pricing, and updates on the Shopee platform.
• Maintain accurate inventory records and ensure on-time fulfilment.
• Process and monitor orders and shipping logistics.
• Handle administrative tasks and documentation.
• Handle customer inquiries, complaints, and after-sales support via Shopee chat or other channels.
• Respond to customer messages and resolve issues related to purchases.
• Analyze sales data and use it to inform business decisions and improve performance.

Communication

• Communicate effectively with internal teams and external stakeholders.
• Must be direct and transparent.

Reporting

• Generate monthly and quarterly sales reports.
• Generate weekly inventory reports.
• Plan stock purchases to avoid inventory shortages.

Team Collaboration

• Collaborate with other departments to gather necessary information and support cross-functional initiatives.

Qualifications and Skills

• Bachelor’s degree in business, marketing, or a related field.
• Proven experience in e-commerce, sales, or account management, preferably on platforms like Shopee, Lazada, or TikTok Shop.
• Strong organizational and multitasking skills in MS Excel, PowerPoint, Word, and MS Outlook for emails.
• Strong analytical and problem‑solving skills.
• Proficiency in Microsoft Excel for data analysis.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy.
• Willingness to travel and visit customers and OEM brands.
• Ability to work well in a team and under pressure to meet deadlines and KPIs.

Personal Attributes

• Integrity and ethical behavior.
• Ability to work independently and as part of a team.
• Problem‑solving, proactive, and analytical skills.
• Adaptability and a willingness to take on new challenges.