E-commerce Ops & Customer Service Specialist - Bonus Eligible

Serdang Motorcycle; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading motorcycle accessories company in Malaysia is looking for an E-Commerce Operation Executive & Customer Service representative. The role involves addressing customer inquiries, managing orders, and analysing e-commerce data to improve operations. Fresh graduates with a Diploma in Business Administration or related fields are encouraged to apply. Ideal candidates will be self-motivated, able to multitask, and proficient in both Bahasa Malaysia and English. The company offers a dynamic work environment with potential career advancement and comprehensive benefits.

Benefits

EPF / SOCSO / PCB

Annual Leave

Medical and Hospitalisation Leave

Annual Bonus

Allowance Provided

Performance Bonus

Qualifications

• Fresh graduates are welcome to apply.
• Ability to multitask and prioritize.
• Positive, self-directed, and responsible.

Responsibilities

• Address customer inquiries regarding orders and deliveries.
• Manage return and refund cases from marketplaces.
• Monitor and manage inventory levels.
• Analyse e-commerce data to inform improvements.
• Generate reports on e-commerce performance.
• Identify opportunities for process improvement.
• Provide support for miscellaneous tasks.

Skills

Multitasking

Self-motivated

Knowledge in motorcycle field

Bahasa Malaysia proficiency

English proficiency

Familiarity with online platforms

Team player

Education

Diploma in Business Administration or related field

Job description

A leading motorcycle accessories company in Malaysia is looking for an E-Commerce Operation Executive & Customer Service representative. The role involves addressing customer inquiries, managing orders, and analysing e-commerce data to improve operations. Fresh graduates with a Diploma in Business Administration or related fields are encouraged to apply. Ideal candidates will be self-motivated, able to multitask, and proficient in both Bahasa Malaysia and English. The company offers a dynamic work environment with potential career advancement and comprehensive benefits.