E-commerce Operations Manager

Honor Technology (Malaysia) Shd Bhd; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce firm seeks an E-commerce Operations Manager in Kuala Lumpur to enhance operational infrastructure across Singapore and Indonesia. The role involves managing e-commerce models, monitoring performance metrics, and providing solutions for operational challenges. Ideal candidates will have 4–6 years of relevant experience, strong analytical skills, and familiarity with major e-commerce platforms. Fluency in English, with additional languages preferred, is essential. This position offers opportunities for regional travel and a dynamic work environment.

Qualifications

• Minimum 4–6 years’ experience in e-commerce operations or marketplace/platform operations.
• Experience with Lazada, Shopee, Tokopedia, TikTok Shop.
• Fluent in English; Bahasa Indonesia, Malay and/or Mandarin preferred.

Responsibilities

• Lead the design and implementation of the e-commerce operations model.
• Monitor daily traffic, conversion funnels, and platform health metrics.
• Train and mentor local operations team.

Skills

E-commerce operations management

Traffic monitoring

Analytical skills

Project management

Education

Bachelor’s degree in Business, Marketing, Supply Chain, Data Analytics or related field

Tools

Looker

Tableau

Power BI

Job description

The E-commerce Operations Manager is accountable for enhancing the e-commerce operational infrastructure across Singapore and Indonesia markets.

This role will lead the build‑out of the FSDn e‑commerce capability, serve as key liaison to regional and platform teams, monitor traffic and marketplace performance, and deliver solutions that drive conversion, operational efficiency and scalable growth.

Oversea to Singapore and Indonesia

Key Responsibilities

• Lead the design and implementation of the e‑commerce operations model for SG & ID, including tools, SOPs, workflows and KPI frameworks.
• Act as the central contact point for regional/platform teams; elevate platform/system issues and coordinate corrective actions.
• Monitor daily traffic, conversion funnels, platform health metrics; maintain dashboards and respond to incidents and performance tuning.
• Partner with regional growth and marketing teams to execute traffic & growth experiments improving click‑through and conversion.
• Provide operational and technical solutions for platform issues by collaborating with product, tech and platform partners.
• Oversee major campaign readiness including traffic allocation, contingency planning, and localized execution.
• Manage account health on marketplaces: policy compliance, returns rate, fulfillment KPIs (OTIF, inventory accuracy).
• Train and mentor local operations team; document and scale best practices across markets.
• Produce regular performance reports and present insights and remediation plans to regional stakeholders and senior management.

Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain, Data Analytics or related field.
• Minimum 4–6 years’ experience in e‑commerce operations, marketplace or platform operations; exposure to regional coordination preferred.
• Experience with Lazada, Shopee, Tokopedia, TikTok Shop; familiarity with platform APIs/feeds and operational issues.
• Strong analytical skills—ability to interpret dashboards, run root‑cause analyses and propose data‑driven solutions.
• Hands‑on with traffic monitoring tools, web analytics and BI/SQL tools (Looker, Tableau, Power BI).
• Excellent stakeholder and project management skills.
• Fluent in English; Bahasa Indonesia, Malay and/or Mandarin preferred.
• Willingness to travel regionally and work flexibly during major campaigns.