E-Commerce Operation Executive (Store)

Hebe Beauty; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A reputable e-commerce company located in Selangor, Malaysia, is seeking an organized and detail-oriented E-commerce Executive. You will manage product listings on platforms like Shopee and Lazada, process customer orders timely, and support customer service and marketing efforts. Ideal candidates should have 1-2 years of e-commerce experience, a diploma or degree, and strong communication skills in Mandarin, Malay, and English. Join our dynamic team to enhance the customer experience and drive sales growth.

Qualifications

• Minimum 1-2 years' experience or relevant experience is encouraged to apply.
• Familiarity with e-commerce platforms and basic data analysis is required.
• Must be proficient in communicating with Mandarin-speaking clients.

Responsibilities

• Assist in creating and maintaining product listings across e-commerce platforms.
• Process customer orders and ensure timely fulfillment.
• Monitor and update product stock levels coordinating across teams.
• Handle customer inquiries, complaints, and returns.
• Collaborate with marketing for promotions and product launches.
• Work with warehouse and logistics for timely deliveries.
• Support creation and analysis of sales performance reports.
• Identify and escalate operational issues to management.
• Assist in improving internal processes for efficiency.

Skills

E-commerce platforms familiarity

Communication skills

Team player

Interpersonal skills

Data analysis

Multi-tasking ability

Proficiency in Mandarin, Malay, and English

Education

Diploma/Degree in E-commerce, Business, Data Analysis

Job description

Responsibilities

• Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).
• Process customer orders, ensuring timely and accurate fulfillment.
• Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.
• Assist in customer service team to handle customer inquiries, complaints, and return processes to ensure a positive customer experience.
• Collaborate with the marketing team to support promotions, campaigns, and product launches.
• Work closely with the warehouse and logistics teams to ensure timely order processing and delivery.
• Support the creation and analysis of sales performance reports and metrics.
• Identify and escalate any operational issues to senior management for timely resolution.
• Assist in improving internal processes to optimize efficiency and productivity.
• Work closely with internal and external stakeholders including Brands owners and Ecommerce marketers, Marketplace account managers, Logistics, Media Partners and Finance to ensure timely communication and completion of tasks.
• Any other tasks and projects as assigned by the superior/Company.

Qualifications

• Minimum 1-2 years’ experience or have relevant experience are encouraged to apply.
• Diploma / Degree in Ecommerce, Business, Data Analysis or any other related fields.
• Familiarity with e-commerce platforms and basic data analysis.
• Good communication skills and a team player.
• Excellent interpersonal skills, with the ability to collaborate with other departments.
• Ability to multi-task, and work with cross-functional teams in a fast-paced environment to meet the expected outcomes.
• Good proficiency in Mandarin, Malay and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Compliance

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