E-Commerce / Online Marketplace Coordinator

Jobstreet Malaysia; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A job recruitment platform is seeking a candidate to enhance marketplace performance in Klang City, Malaysia. Responsibilities include optimizing SEO, managing campaign participation, tracking seller metrics, and ensuring timely order processing. Additionally, the role involves coordinating with account managers and collaborating with influencers. Strong customer service skills are essential to maintain high customer satisfaction, alongside recommendations for improving revenue strategies. The ideal candidate will be proactive and detail-oriented.

Responsibilities

• Monitor and optimize marketplace rankings, keywords & SEO.
• Prepare campaign participation for major sales events.
• Track seller performance metrics such as chat response and shipping time.
• Liaise with marketplace account managers if required.
• Plan and post product content on TikTok, Facebook & Instagram.
• Collaborate with influencers/creators as needed.
• Ensure timely processing, packing & shipping of orders.
• Coordinate with warehouse on stock movement & replenishment.
• Forecast demand for low-stock items.
• Respond professionally to customer inquiries.
• Handle returns, complaints & provide after-sales support.
• Maintain high customer satisfaction & ratings.
• Track sales performance daily, weekly, and monthly.
• Recommend strategies to improve conversion & revenue.

Job description

Responsibilities

• Monitor and optimize marketplace rankings, keywords & SEO
• Prepare campaign participation (9.9, 11.11, Payday Sales, Mega Sales)
• Track seller performance metrics—chat response, shipping time, rating, cancellation rate
• Liaise with marketplace account managers (if applicable)
• Plan and post product content on TikTok, Facebook & Instagram
• Work with influencer/creator collaborations where needed
• Ensure orders are processed, packed & shipped on time
• Coordinate with warehouse on stock movement & replenishment
• Monitor low-stock items and forecast demand
• Respond to customer inquiries professionally
• Handle returns, complaints & after-sales support
• Maintain high customer satisfaction & ratingsTrack daily/weekly/monthly sales performance
• Recommend strategies to improve conversion & revenue