Senior Officer E-Commerce Marketplace Support

Watson's Personal Care Stores Sdn. Bhd.; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading retail chain in Malaysia is seeking an experienced Senior Officer for E-Commerce Marketplace Support. This role involves overseeing marketplace operations, managing seller onboarding, and ensuring effective collaboration with internal teams. Candidates should hold a Diploma or Degree in a relevant field and possess 2-3 years of experience in e-commerce operations. Strong coordination, communication skills, and proficiency in Excel are required. This position is a 1-year contract.

Qualifications

• 2–3 years of experience in e-commerce operations or marketplace management.
• Strong coordination and communication skills are essential.
• Able to work independently and collaborate effectively with cross-functional teams.

Responsibilities

• Oversee daily marketplace operations including seller onboarding, campaign coordination.
• Provide product guidance and onboarding support to new sellers.
• Manage sellers’ promotions and enquiries for online campaigns.
• Track campaign performance and provide analysis and feedback.

Skills

Coordination skills

Communication skills

Proficient in Excel

Marketplace backend tools

Education

Diploma or Degree in Business, E-Commerce, Marketing, or related field

Tools

Excel

Reporting tools

Job description

E-Commerce Marketplace Support, Senior Officer (Contract)

To support the operational efficiency of Watsons Online Wmall Marketplace by managing seller operations, coordinating campaign execution, and providing comprehensive support to all sellers to ensure smooth platform performance and timely issue resolution.

Responsibilities

• Wmall Marketplace Operation: Oversee daily marketplace operations including seller onboarding, campaign coordination, and product listing accuracy.
• Provide product guidance and onboarding support to new sellers to ensure alignment with platform standards and category strategy.
• Manage sellers’ promotions, enquiries, visual merchandising, and promotional content for online campaigns.
• Collaborate with internal teams (e.g., Online Business, Marketing, IT, Supply Chain) to ensure seamless execution of marketplace activities.
• Track campaign performance and provide post-event analysis and feedback.
• Seller Support & Operational Management: Provide end-to-end support to sellers on platform-related issues including order and stock discrepancies, technical access, payment and invoice matters, and reporting.
• Liaise with IT and Finance teams to resolve system or transactional issues.
• Generate and review weekly sales reports to monitor seller performance and identify improvement opportunities.

Requirements

• Diploma or Degree in Business, E-Commerce, Marketing, or related field.
• 2–3 years of experience in e-commerce operations or marketplace management.
• Strong coordination and communication skills.
• Proficient in Excel, Reporting and marketplace backend tools (e.g., seller center platforms).
• Able to work independently and ability to collaborate effectively with cross-functional teams including IT, Finance, Marketing, and Supply Chain.
• This is a 1 year contract.