E-commerce Customer Experience & Shop Ops Specialist

DFP Leadership Academy Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic organization in Kuala Lumpur is seeking a Customer Service & Operations Assistant to ensure high customer satisfaction on platforms like TikTok and Shopee. This role involves managing inquiries and backend operations to uphold shop performance. Ideal candidates are detail-oriented and possess strong emotional intelligence. This position offers opportunities for career growth in e-commerce operations, a competitive salary, and a collaborative work environment.

Benefits

Competitive salary + performance KPI

Career growth opportunities

Friendly working environment

Qualifications

• Diploma or equivalent qualification in Business Administration, Marketing, or related fields.
• Prior experience with Shopee Seller Center or TikTok Shop Seller Center is an advantage.
• Proficient in Mandarin and English; Malay proficiency is a plus.

Responsibilities

• Handle customer inquiries on TikTok & Shopee within 12 hours.
• Respond professionally to product reviews.
• Monitor order status and report late shipments.

Skills

Patience

Emotional intelligence

Detail-oriented

Responsive attitude

Education

Diploma in Business Administration or Marketing

Tools

Excel

Google Sheets

Job description

A dynamic organization in Kuala Lumpur is seeking a Customer Service & Operations Assistant to ensure high customer satisfaction on platforms like TikTok and Shopee. This role involves managing inquiries and backend operations to uphold shop performance. Ideal candidates are detail-oriented and possess strong emotional intelligence. This position offers opportunities for career growth in e-commerce operations, a competitive salary, and a collaborative work environment.