E‑Commerce Assistant Manager

Focus Point Vision Care Group Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail and e-commerce company in Malaysia is seeking an E-Commerce Coordinator to assist in managing daily online operations and drive sales growth. The ideal candidate will have 2–4 years of experience, strong analytical skills, and a proactive approach to improving customer experiences. This role offers opportunities for leadership and collaboration across teams to align online and retail strategies. Competitive compensation is provided.

Qualifications

• Minimum 2-4 years of experience in e-commerce.
• Hands-on experience with online order fulfilment processes.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage daily e-commerce operations.
• Monitor performance metrics and propose improvements.
• Lead and supervise team members.

Skills

E-commerce platform management

Data analysis

Customer service improvement

Team leadership

Communication skills

Job description

Greeting from Focus Point Vision Care Group! This role is to support the E-Commerce Manager / Head of Department in overseeing end-to-end e-commerce operations, driving online sales growth, improving operational efficiency, and ensuring alignment between online platforms and physical retail strategies.

Key Responsibilities

E-Commerce Operations & Performance

• Assist in managing daily e-commerce operations, including website, marketplaces, order fulfilment, and post-sales processes.
• Monitor and analyse e-commerce performance metrics such as sales, traffic, conversion rate, and average order value, and propose improvement initiatives.
• Review existing processes and SOPs, identify gaps, and recommend enhancements to improve efficiency and customer experience.

Platform & Content Management

• Manage and optimise the company website and various online selling platforms, ensuring product listings, pricing, promotions, and content accuracy.
• Coordinate online product launches, campaigns, and seasonal initiatives in alignment with marketing and retail teams.
• Ensure all online content and activities are consistent with brand positioning and support omnichannel objectives.
• Support the planning and execution of online sales campaigns, promotions, and bundled offers to drive revenue growth.
• Work closely with marketing teams on digital advertising and traffic acquisition initiatives, ensuring campaigns are effectively executed and optimised.
• Track campaign performance and prepare post-campaign analysis reports with insights and recommendations.

Customer Experience & Support

• Provide operational support to customer service teams by improving response workflows, FAQs, and post-purchase communication.
• Monitor customer feedback, reviews, and complaints, and work with relevant stakeholders to improve customer satisfaction and retention.
• Assist in developing repeat-purchase and retention initiatives, including contact lens refills, loyalty mechanics, or subscription-based models.

Team Leadership & Cross-Functional Collaboration

• Lead, guide, and supervise e-commerce team members to ensure tasks and projects are completed effectively and on time.
• Coordinate with internal departments such as retail operations, marketing, logistics, and IT to ensure smooth omnichannel execution.
• Act as a liaison between online and offline teams to maintain consistency in pricing, promotions, and customer messaging.

Reporting & Management Support

• Prepare regular e-commerce performance reports for management review.
• Support the E-Commerce Manager and HOD in planning and implementing medium-term initiatives for e-commerce growth.
• Undertake ad-hoc duties and special projects as assigned by the HOD from time to time.

Job Requirements

• Minimum 2–4 years of working experience in e-commerce, preferably within the retail or omnichannel industry.
• Hands-on experience managing e-commerce platforms, marketplaces, and online order fulfilment processes.
• Strong communication, writing, analytical, and problem-solving skills.
• Ability to analyse data and translate insights into actionable improvements.
• Good leadership and people management skills, with the ability to guide and motivate team members.
• Proactive, detail-oriented, and able to work independently with minimal supervision.
• Creative, adaptable, and committed to continuous improvement.