Duty Manager - Hyatt Regency Kuala Lumpur at KL Midtown

Hozpitality.com; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Duty Manager - Front Office in Kuala Lumpur to oversee the smooth operation of the Front Desk. You will assist the Front Office Manager, handle guest complaints effectively, and provide leadership to the Front Office team. Candidates should have a Diploma or Bachelor's degree in Hospitality or Tourism Management and at least 3 years of experience in a similar role within an international 5-star chain hotel. This position offers an exciting opportunity to be part of a highly reputable brand.

Qualifications

• Minimum 3 years of experience in a similar role with an international 5-star chain hotel.
• Proven ability to lead and manage a team of wellness professionals.
• Strong interpersonal and communication skills essential.

Responsibilities

• Assist the Front Office Manager and Assistant Front Office Manager in managing day-to-day operations.
• Handle guest complaints and emergencies effectively.
• Provide leadership and support to the Front Office team.

Skills

Leadership and team management

Excellent communication skills

Interpersonal skills

Organizational skills

Conflict resolution

Time management

Education

Diploma or Bachelor's degree in Hospitality or Tourism Management

Job description

Description

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Duty Manager - Front Office is responsible for assisting the Front Office Manager and Assistant Front Office Manager in managing the day‑to‑day operation of the Front Desk at the hotel. The role is also a point of contact for handling guest complaints and emergencies, providing leadership and support to the Front Office team and ensuring a seamless guest experience.

Qualifications

• Diploma or Bachelor's degree in Hospitality or Tourism Management
• Minimum 3 years of experience in a similar role with international 5‑star chain hotel
• Proven ability to lead and manage a team of wellness professionals with strong interpersonal and communication skills
• Excellent communication, interpersonal, organizational and time management skills with the ability to handle high‑pressure situations, resolve conflicts, and address guest complaints effectively

Our Story

Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all‑inclusive, and wellness resort properties in over 65 countries across six continents. With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.