Duty Manager, Aircraft Services

Malaysia Aviation Group; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

An aviation services group in Kuala Lumpur is looking for a Duty Manager Aircraft Services to oversee operational efficiency and ensure safe, timely ground handling. The ideal candidate will possess a degree with at least 2 years of ramp service experience or an SPM/SPMV with a minimum of 5 years in similar roles. Responsibilities include managing aircraft service activities and developing procedures while promoting a strong safety culture and resource management. Comprehensive leadership skills and knowledge of aircraft operations are essential.

Qualifications

• Minimum 2 years experience in Ramp Services or Aircraft Services required.
• 5 years experience for candidates with SPM/SPMV qualification.

Responsibilities

• Ensure operational performance and promote safe ground handling services.
• Manage and supervise all aircraft service activities.
• Develop and implement standard operating procedures.
• Plan and organize resource use to meet customer requirements.
• Promote safety culture and health for all staff.

Skills

Knowledgeable in aircraft services operation and basic aircraft technical knowledge

Strong leadership and resources management skills

Good command of writing, spoken English and Bahasa Malaysia

Data analytics

Education

Degree in any related discipline

SPM/SPMV with minimum 5 years experience in Ramp Services or Aircraft Services

Job description

Duty Manager Aircraft Services

Reports To

Aircraft Services Manager

Role Purpose

Responsible for the efficient use of resources to ensure operational performance and to promote and deliver safe, timely and efficient ground handling services including operating all ground equipment to customer airlines. This is to be carried out in accordance with customer airlines' policies, Standard Operating Procedure and Service Level Agreement. This position requires working in a safe, secure, professional, cost‑effective manner whilst ensuring all assets are handled with care.

Key Accountabilities

• Deliver a high standard of safety culture while operating all ground equipment at all times. Ensure ground equipment is serviceable and safe to operate to meet the requirements.
• Accountable for management and supervision of aircraft service activities including the loading, unloading & transportation of baggage, cargo & mail, quick ramp transfer of cargo to & from aircraft.
• Develop and implement new or amended standard operating procedures where appropriate for any new processes/changes that conform to the Ground Operating Manual and enhance staff productivity, reinforcing safety & customer service standards.
• Plan and organize the most efficient use of resources to meet customer requirements through development and analysis of employee & equipment work schedules. Take measures to ensure that costs are managed and maintained as per approved budget.
• Responsible for the health and safety of all staff under his care by promoting safety culture, educating and raising awareness through the most appropriate medium, ensuring adherence to Aerodarat Services Sdn Bhd values & culture.

Qualification & Experience

Degree in any related discipline with minimum 2 years experience in Ramp Services or Aircraft Services or SPM/SPMV with minimum 5 years experience in Ramp Services or Aircraft Services.

Skills & Knowledge

• Knowledgeable in aircraft services operation and basic aircraft technical knowledge
• Strong leadership and resources management skills
• Good command of writing, spoken English and Bahasa Malaysia
• Data analytics

Key Challenges

• Complying with customer airlines' requirement and SLA
• Regulated audit by customer airlines
• Meeting the SLA when there is a shortage of equipment