Duty Manager

MODERN SUMMER SDN BHD; Johor Bahru; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading hospitality company is seeking a Hotel Manager to oversee operations at its Johor Bahru location. The role involves managing front desk, housekeeping, and food services, along with training staff and ensuring compliance with regulations. Candidates should have at least 3 years of managerial experience in hospitality, leadership skills, and a degree in Hospitality Management. The company offers competitive remuneration and an enriching work environment focused on professional development.

Benefits

Competitive remuneration

Opportunities for professional development

Employee benefits prioritizing work-life balance

Qualifications

• Minimum 3 years of experience in a managerial role in hospitality.
• Ability to motivate and develop a team effectively.
• Proficient in budget management and financial reporting.

Responsibilities

• Assist the General Manager in managing hotel operations.
• Supervise and train staff for high customer service standards.
• Monitor budgets and implement cost-saving measures.

Skills

Leadership and people management

Communication and interpersonal skills

Budget management

Problem-solving abilities

Adaptability in dynamic environments

Education

Bachelor’s degree in Hospitality Management

Job description

What you’ll be doing

• Assisting the General Manager in managing the hotel’s operations, including front desk, housekeeping, and food and beverage services
• Supervising and training staff to maintain high standards of customer service
• Monitoring budgets, forecasting, and implementing cost‑saving measures
• Handling customer inquiries and complaints effectively and promptly
• Collaborating with marketing team to develop and implement promotional strategies
• Ensuring compliance with all relevant laws, regulations, and company policies
• Identifying areas for improvement and implementing process enhancements
• Assisting in the development and implementation of strategic plans for the hotel

What we’re looking for

• Minimum 3 years of experience in a similar managerial role within the hospitality industry
• Strong leadership and people management skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills to liaise with guests, staff, and other stakeholders
• Proficient in budget management, financial reporting, and cost control
• Demonstrated problem‑solving and decision‑making abilities
• Familiarity with hotel operations and industry best practices
• Adaptable and able to thrive in a fast‑paced, dynamic environment
• A bachelor’s degree in Hospitality Management or a related field

What we offer

At MODERN SUMMER SDN BHD, we are committed to providing our employees with a supportive and enriching work environment. We offer competitive remuneration, opportunities for professional development, and a range of benefits that prioritise your work‑life balance. Our company culture fosters collaboration, innovation, and a shared passion for delivering exceptional hospitality experiences.

About us

MODERN SUMMER SDN BHD is a leading hospitality company that operates a portfolio of prestigious hotels and resorts across Malaysia. Our mission is to redefine the guest experience by combining modern amenities, exceptional service, and a deep respect for the local culture. With a strong focus on sustainability and corporate social responsibility, we are committed to making a positive impact on the communities we serve.