Duty Manager

Capri by Fraser; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel group is seeking a Duty Manager to oversee daily operations during shifts. The ideal candidate will manage all departments to ensure exceptional guest experiences, handle inquiries and complaints, and lead staff effectively. A Diploma/Degree in Hospitality and 2–3 years of hotel operations experience are required. Strong leadership and communication skills are essential, along with proficiency in PMS. Competitive salary package offered in Johor Bahru.

Benefits

Competitive salary package

Qualifications

• 2–3 years of hotel operations experience, preferably in supervisory/management roles.
• Strong decision-making and problem-solving skills.
• Fluent in English and Bahasa Malaysia; additional languages are a plus.

Responsibilities

• Oversee daily hotel operations across all departments.
• Manage guest inquiries, complaints, and special requests.
• Lead and support staff during shifts and provide guidance.

Skills

Leadership skills

Problem-solving skills

Excellent communication

Customer service orientation

Education

Diploma/Degree in Hospitality or related field

Tools

Property Management System (PMS) such as Opera

Job description

Job Summary

Job Summary
The Duty Manager oversees the smooth daily operations of the hotel during their shift, ensuring exceptional guest experiences and efficient service delivery across all departments. Acting as the hotel’s representative when senior management is unavailable, the Duty Manager handles guest concerns, coordinates staff, and responds to emergencies with professionalism.

Key Responsibilities

• Oversee smooth operations in all hotel departments: Front Office, F&B, Housekeeping, and Engineering.
• Perform regular checks to maintain cleanliness, safety, and functionality.
• Manage guest flow at check-in/out to avoid delays.
• Handle guest inquiries, complaints, and special requests promptly.
• Ensure VIP guests receive personalized service.
• Work with Front Office to track guest feedback and improve service.
• Lead and support staff during shifts, holding briefings and giving guidance.
• Respond quickly to emergencies and coordinate with departments to solve issues.
• Stay calm under pressure and set a good example for the team.
• Prepare daily reports on operations and challenges.
• Manage cash handling and ensure accurate reconciliation.
• Follow hotel policies and local regulations at all times.

Competitive salary package

What we're looking for

• Diploma/Degree in Hospitality or related field
• 2–3 years hotel ops experience (supervisory/management preferred)
• Strong leadership, decision-making & problem-solving skills
• Excellent communication & guest-focused attitude
• Proficient in PMS (e.g., Opera)
• Fluent in English & Bahasa Malaysia (other languages a plus)