DRSC T&L: Resource Management Manager

ACCA Careers; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking a Service Line Manager to drive strategic planning and resource management. The ideal candidate will have 6-8 years of relevant experience and a degree in a related discipline. Responsibilities include managing budgets, scheduling tax professionals, and improving resource allocation processes. Strong communication, strategic thinking, and interpersonal skills are essential for this role. Candidates must be residents of Malaysia or have the right to work in Malaysia.

Qualifications

• Min 6-8 years of working experience in resource management or similar role.
• Experience with process improvement and automation initiatives is a plus.
• A self-starter with a culture of inclusion and integrity.

Responsibilities

• Drive annual strategic planning process, including budget planning.
• Plan and schedule tax professionals to jobs and projects.
• Review resource utilization and staffing forecasts.
• Maintain accurate records and database of clients.
• Identify opportunities to improve resource management processes.
• Resolve resource booking conflicts and gathering requirements.
• Engage senior leadership to understand priorities.

Skills

Strong written and verbal communication skills

Interpersonal skills

Strategic thinking

Data-driven decision making

Ability to work independently

Process improvement experience

Education

Degree in any discipline, preferably Accounting, Statistics, Finance or Economics

Job description

Title: Service Line (based in ) – Manager

Unleash your potential

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• Degree in any discipline, preferably Accounting, Statistics, Finance or Economics.
• Min 6-8 years of working experience in resource management or a similar role within a professional services firm is preferred.
• Strong written and verbal communication and interpersonal skills, as well as outcome focused and able to prioritize tasks effectively.
• Strategic thinking, data-driven decision making and agile.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Experience with process improvement and automation initiatives is a plus.
• A self-starter and someone who actively fosters a culture of inclusion, integrity, respect and fair treatment and ensuring a positive and supportive environment for all team members.

Your role as a leader

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Job Description

• Resource Management: Drive annual strategic planning process across the specific portfolio, including budget planning and management.
• Plan and schedule appropriate tax professionals to jobs and projects, based on capability and ensure KPIs are met.
• Utilization Reporting: Review resource utilization and trends to determine staffing requirements, forecasts and potential roadblocks. Analyze relevant data and provide timely reports and information to the management team.
• Resource Tracking: Maintain accurate records and database of clients and service team information.
• Continuous improvement and compliance: Identify opportunity to improve resource management process and operations and ensure compliance with company standard on resource allocations.
• Conflict resolution: Resolve resource booking conflicts and gathering requirements. Act as a resource management focal for the center.
• Stakeholders management: Engage senior leadership team periodically to understand priorities.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.