DRSC Global Technology Monitoring Systems Engineer

Deloitte PLT; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global professional services firm in Kuala Lumpur is seeking a Monitoring Systems Engineer to manage enterprise monitoring systems like Dynatrace and SolarWinds. Ideal candidates will have at least 2 years of IT experience and a Bachelor's in Computer Science. You will collaborate with internal teams, enhance customer service through analytics, and ensure the reliability of monitoring services.

Qualifications

• At least 2 years of broad-based IT experience with technical knowledge.
• Knowledge of ServiceNow functionality.
• ITIL v3 or v4 certification preferred.

Responsibilities

• Manage enterprise monitoring systems with focus on Dynatrace, SolarWinds Orion, and others.
• Consult with internal customers regarding monitoring services capabilities.
• Facilitate the Incident Management Process with Technical Operations Centre.

Skills

Technical knowledge of network

Environmental knowledge

Hardware expertise

Storage systems knowledge

Operating systems understanding

Applications experience

Effective communication with stakeholders

Education

Bachelor’s Degree in Computer Science or equivalent

Tools

ServiceNow

Dynatrace

SolarWinds Orion

NetBrain

ThousandEyes

Job description

Select how often (in days) to receive an alert:

DRSC Global Technology Monitoring Systems Engineer

Date: 22 Sept 2025

Location: Kuala Lumpur, MY

Title: DRSC Global Technology Monitoring Systems Engineer

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

As the Monitoring Systems Engineer you will provide ongoing management and administration of enterprise monitoring systems with emphasis on Dynatrace, SolarWinds Orion, NetBrain and ThousandEyes. Responsibilities include:

• Identify opportunities to further enhance customer service and service delivery through automation and analytics
• Consult with internal customers regarding the monitoring services capabilities and best practices for utilization.
• Support and facilitate the Incident Management Process through collaboration with Technical Operations Centre.
• Manage and maintain operations and maintenance for the suite of enterprise monitoring systems in line with Change Management processes.
• Author, update and deliver reporting using the systems reporting capabilities in line with application services, IT teams and stakeholders needs.
• Author, update and deliver monitoring dashboards in line with requests from internal teams and stakeholders.
• Direct and manage the identification and resolution of technical problems associated to monitoring systems.
• Routinely review monitoring systems and services to ensure reliability, stability, security and disaster recovery of the monitoring systems.
• Facilitate and implement continual improvement to provide ongoing value of the monitoring services to the business.
• Develop and maintain a detailed knowledge of relevant tools to support the business in meeting customer expectations and service requirements.
• Work with vendor support management.

Qualifications

Required:

• Bachelor’s Degree/College Diploma in Computer Science or equivalent industry experience.
• At least 2 years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications.
• Knowledge of ServiceNow functionality.
• Knowledge of service management principles and how to apply them, ITIL v3 or v4 certification preferred.
• Ability to use reporting tools to collect data and to provide output with basic interpretation.
• Demonstrates basic understanding of IT Governance concepts and ability to ask appropriate questions to adhere to governance.
• Communicates effectively with stakeholders and team members regarding technical concepts.
• Consistency in updating ServiceNow tickets and establish ticket driven approach.

Preferred:

• At least 7 years of broad-based IT experience with technical knowledge of network, environmental, hardware, storage, operating systems and applications.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.

Requisition ID: 110493

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.