Business Operations & Support Manager

ACCA Careers; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global firm in Kuala Lumpur seeks a Manager for Business Operations & Support. The role involves overseeing daily operations, preparing reports, and collaborating with cross-functional teams. Ideal candidates will possess strong analytical skills and experience in business operations. This position offers the opportunity to make a meaningful impact by leading teams and improving business processes. Candidates must be residents of Malaysia or have the right to work there.

Qualifications

• Experience in business operations or resource planning roles.
• Ability to work independently and manage deadlines.
• Strong analytical and reporting skills.

Responsibilities

• Oversee daily business operations and coordinate workflows.
• Prepare and review monthly and quarterly reports.
• Collaborate with HR, Finance, and local teams.
• Identify process gaps and lead improvement initiatives.
• Support operational projects and cross-functional coordination.

Skills

Operational management

Reporting

Analytical skills

Stakeholder management

Job description

Title: DRSC A&A: Business Operations & Support (based in Kuala Lumpur) – Manager

Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose‑led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Work you’ll do

• Oversee daily business operations and coordinate workflows across regional teams.
• Prepare and review monthly/quarterly reports, including utilization, headcount, and other management insights.
• Collaborate with resource management, HR, Finance, and local teams to ensure accurate reporting and effective workforce planning.
• Identify process gaps and lead continuous improvement initiatives to enhance efficiency and data quality.
• Support operational projects, business initiatives, and cross‑functional coordination.
• Guide onboarding, knowledge sharing, and capability-building for team members.

Your role as a leader

At Deloitte, We Believe In The Importance Of Empowering Our People To Be Leaders At All Levels. We Connect Our Purpose And Shared Values To Identify Issues As Well As To Make An Impact That Matters To Our Clients, People And The Communities. Additionally,Managersacross Our Firm Are Expected To

• Develop diverse, high‑performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self‑belief.
• Deliver superior value and high‑quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Strong operational management, reporting, and analytical skills.
• Ability to work independently, manage deadlines, and influence stakeholders.
• Experience in business operations, resource planning, or similar roles (regional exposure preferred).

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address. For further information, and to apply, please visit our website via the “Apply” button below. Candidates must be resident in Malaysia, or have the right to work in Malaysia.